Photoshop CS5 is a quitter!

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  • Problem
  • Updated 7 years ago
  • Solved
Just loaded photoshop CS5 on an iMac 4gb 800 mhz running 10.6.8. The program keeps quitting while I work - especially when I am first opening an image. Never had this problem with earlier versions. What is Up?
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Jessica Loy

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Posted 7 years ago

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Chris Cox

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You mean it crashes?

Have you installed all the updates?

What does the crash report say? (Most of the known crashes are OS bugs and third party plugin bugs, and we might be able to help you isolate the cause)
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Jessica Loy

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When I run the software updater, it doesn't find outstanding updates. Sometimes it just says Photoshop has unexpectedly quit and sometimes I get this:
Process: Adobe Photoshop CS5 [233]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: 12.0 (12.0x20100407.r.1103) (12.0)
Code Type: X86-64 (Native)
Parent Process: launchd [112]

Date/Time: 2011-09-05 10:25:47.806 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 215807 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 19103 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: FFFDE4B1-073D-462B-B6AE-AE2022CFA575

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000126788148
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 AdobeCoolType 0x000000010421e816 CTCleanup + 16848
1 AdobeCoolType 0x000000010421eb15 CTCleanup + 17615
2 AdobeCoolType 0x000000010424c3c3 CTCleanup + 204157
3 AdobeCoolType 0x00000001042520b3 CTCleanup + 227949
4 AdobeCoolType 0x000000010424cd74 CTCleanup + 206638
5 AdobeCoolType 0x000000010426f918 CTCleanup + 348882
6 AdobeCoolType 0x000000010423e47a CTCleanup + 146996
7 AdobeCoolType 0x00000001041eeae4 0x1041c5000 + 170724
8 AdobeCoolType 0x0000000104200eed 0x1041c5000 + 245485
9 AdobeCoolType 0x00000001041f8826 0x1041c5000 + 210982
10 AdobeCoolType 0x0000000104208177 0x1041c5000 + 274807
11 com.adobe.Photoshop 0x0000000101a46a18 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 24551132
12 WRServices 0x000000010462718b OptycaFontOT::ProbeBasicSupport(short, IWRFont::ScriptSupportSelector) + 1899
13 WRServices 0x0000000104627e84 OptycaFontOT::FillAllographs(CodeInfo*) + 52
14 WRServices 0x000000010462066f OptycaFont::FillCodeInfo(CodeInfo*, unsigned int) + 95
15 WRServices 0x00000001046210df OptycaFont::GetCodeInfo(unsigned int) + 255
16 WRServices 0x00000001046216de OptycaFont::PostInit() + 526
17 WRServices 0x000000010462dba0 OptycaFontUC::Init(WRFontDict*) + 256
18 WRServices 0x0000000104626238 OptycaFontOT::Init(WRFontDict*) + 24
19 WRServices 0x000000010465198f WRFontCacheImpl::GetFont(WRFontDict*) + 319
20 WRServices 0x000000010462eda9 OptycaImpl::GetGlyphID(WRFontDict*, unsigned int, int*, int) + 57
21 com.adobe.Photoshop 0x0000000101df4739 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 28408829
22 com.adobe.Photoshop 0x0000000101dd4d6e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 28279346
23 com.adobe.Photoshop 0x0000000101dd511a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 28280286
24 com.adobe.Photoshop 0x0000000101c5cba6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 26738794
25 com.adobe.Photoshop 0x0000000101b482e3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 25606055
26 com.adobe.Photoshop 0x0000000101b66120 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 25728484
27 com.adobe.Photoshop 0x0000000101b724f9 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 25778621
28 com.adobe.Photoshop 0x0000000101b74d5d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 25788961
etc. etc.
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Chris Cox

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1) You haven't installed any of the updates to Photoshop. You're running 12.0.0 and the current version is 12.0.4.

2) You're crashing because of a corrupt font. The updates should prevent that crash, but the corrupt font won't be useable.
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Jessica Loy

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Thank you very much. I just updated to 12.0.4. One last questions - How do I correct the corrupt font?
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Chris Cox

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You'd have to find and remove the file for that font.

There are troubleshooting steps on Adobe's web site. See http://kb2.adobe.com/cps/843/cpsid_84...