Photoshop: CS5 Closes on Open (win XP) instruction at "0x269be7cc" referenced memory at "0x804eb59a". The memory could not be "read"

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Hello,
I have PS CS5 and when I open the program it automatically closes. I
repeat this process several times, then it decides to work. Then it
will be fine for a few days, then the same thing.

I have Windows XP, 71gb harddrive,

I also get an error message:
Photoshop.exe - Application Error
The instruction at "0x269be7cc" referenced memory at "0x804eb59a". The
memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program.

Could you please give some advice on what might be causing this issue.?
Thanks,
dkelley_2
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dkelley

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Posted 7 years ago

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Chris Cox

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You mean it's crashing on launch.

Ok, have you installed all the updates? You should be on version 12.0.4 or 12.1.

The most likely causes are bugs in system drivers, and corrupt fonts.
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dkelley

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Thank you Chris for your help.

I have version 12.0.4.

I just ran the corrupt fonts script...all fonts passed.

Is there a way to check my drivers for bugs?

dkelley_2
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Chris Cox

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The easiest way is to update all the typical drivers: video card (from the GPU maker, not Microsoft or the machine builder), printer, scanner, etc.

Or you can get the full details of the crash and find the name of the faulting module and that may tell us which driver is crashing. (but video card drivers are by far the most common problem)
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dkelley

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I looked at the Event Viewer:
Product: Windows Operating System
ID: 26
Source: Application Popup
Version: 5.2
Symbolic Name: STATUS_LOG_HARD_ERROR
Message: Application popup: %1 : %2
Explanation: The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.

Version: 5.0
Symbolic Name: Status_log_hard_error
Message: Unable to Load Device Driver: Device driver could not be loaded.

I see that it is one of my drivers that are either missing or misplaced. What do you recommend on finding out which driver is causing the problem?

Thanks,
dkelley_2
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Chris Cox

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Hmmm, short of using utilities to examine all file IO activity, I'm not sure.

Normally you would get a visible error including the file name that could not be loaded. But you're not getting that.

I'd start with: what has changed lately?
Then just start updating and verifying each driver (video card, printer, scanner/camera, etc.). But it could even be something silly like a QuickTime codec not loading.
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dkelley

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Thank you so much for you help Chris.

I will give all of this information to my IT dept.

dkelley_2
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have any 3rd party plug-ins installed?

You could try restoring your prefs, too:

http://adobe.ly/PS_Prefs
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dkelley

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The IT department looked over my drivers and found that all were up-to-date.

With my computer it showed that I have a special driver, and when IT went on Dell's website, it should that the one I had was still pretty recent. The one online was a few days newer than mine, and the one they recommended downloading was older than the one I already had.

Any other ideas?
Thanks everyone for the help.
dkelley_2
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Chris Cox

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Did they check for updated drivers from Microsoft (mistake) or the hardware makers (GPU vendor, etc. Dell doesn't count.)?

And did they check for the full system log information to get more details on which module is failing to load?
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dkelley

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how to do you check the full system log?
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Steve Macdonald

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Did this problem ever get resolved? I am experiencing the same problem, although with a different memory address.

Yesterday I installed Photoshop CS5 Extended, used it successfully for about half an hour, and then had it die with this error. Since then, whenever I try to launch the application I encounter this problem and cannot get around it at all. Absolutely nothing changed on my PC between the very short time it was working and when it stopped.

Any advice would be gratefully received!
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Chris Cox

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If you used it for half an hour - then it's not a crash on launch, and isn't the same problem at all.

And we'd still need the details from the crash (faulting module name, etc.) to determine why it is crashing. But first check your drivers and any third party plugins.
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Steve Macdonald

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The original call logged by dkelley indicates that theirs works intermittently and other times crashes on launch. Mine worked once, and then crashes on launch. Seems pretty similar to me!

Can you please explain what you need to help me? Where do I find the "faulting module name"? What do I need to check about my drivers and third party plugins? Obviously everything else on my computer has been working and continues to work, but this new product I've installed is crashing every time, on launch.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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For video drivers, determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL

Next, make sure Photoshop is up to date:

Keeping Photoshop Up-To-Date: http://adobe.ly/PS-Up-To-Date

You can launch Bridge and choose Help>Updates... to access the updater.

I would also suggest restoring your prefs:

http://adobe.ly/PS_Prefs

If neither of those work to get you launching, try creating a new admin user account and launching Photoshop from that user account.
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Steve Macdonald

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Thanks Jeffrey, at this stage I appear to be working again!

Going through your suggestions in reverse order, I had already tried restoring my preferences when I found the suggestion in another thread. Sadly it didn't work.

What does appear to have worked is downloading the update to v12.0.4 and installing it.

Given I'm now working I think I'll leave the video drivers alone at this stage. If the problem recurs I'll rethink the matter.

Thanks again for your help!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Great. Thanks.