Photoshop: CS5.5 launches but will not open anything

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  • Updated 5 years ago
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  • (Edited)
Photoshop CS5.5 launches but it will not open any image files nor open a new (file>new.) No error message, just nothing happens. The only change I have recently made was installed a trial version of Indesign 6.
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Erin Costello

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Posted 6 years ago

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Chris Cox

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Could it be displaying image windows on another monitor (including one that isn't hooked up right, now, but that the OS thinks is still present)?

Could it be a video driver bug where the window opens but doesn't show the image?
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Erin Costello

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Hi Chris-

Thanks for your reply. The first scenario you mentioned is out. How do I check for the second? I am running Windows 7.

Thanks again,

Erin
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Chris Cox

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Have you ever connected more displays to this system?
What does the OS show for connected displays?

Has Photoshop ever worked correctly on this system?
Have you tried resetting Photoshop preferences (to reset all window positions)?
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Erin Costello

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I have connected other displays. The OS just shows my one monitor for connected displays.

Photoshop has worked correctly for over a year on this system. In fact I was using it the day this started happening and when I opened it again it was like this. All other CS5.5 programs are still functioning. I have also reset all window positions with no change.

Thanks again for your help.
-Erin
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Chris Cox

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Then the next step is resetting all of Photoshop's preferences.
If that doesn't work, then you're probably just looking at a video driver bug.
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Erin Costello

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Do you know what I need to do specifically by any chance? I have checked the driver and all diagnostics say it's working fine. I reset all preferences. I am not trying to uninstall and re instal PS. It's 5.1 not 5.5 btw.
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Chris Cox

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For the driver, you usually update it from the GPU maker's website (not Microsoft or the system maker's site).

CS 5.1 / 5.5 are the same, and in Photoshop's case it is identical to CS5 (12.0.4). So that distinction doesn't matter.
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julieannecase

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It worked fine since I got it until about 2-3 weeks ago. No s/w was loaded on the system other than the auto window updates. When I first bring up bridge and PS, I can browse in bridge, choose a file, take it thru camera raw and then open it and it goes to PS. AFter the PS program is up for a bit, it stops opening the file. I can't choose a file from PS either. If I shut everything down and reboot, then bring them up again, PS works.

This is very very very very frustrating.
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Chris Cox

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So something else on your system is causing Photoshop to stop working. This could be a driver, or some sort of OS utility. We've seen third party font managers and plugins cause this sort of interference.
But the fact that it works after rebooting the machine means that there is a system level problem, not an application problem. (otherwise it would clear when you relaunch the app)
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julieannecase

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You were correct. I had noticed that my Chrome was functioning differently too and it was crashing. I googled that and found the culprit might be some extension add on called Sweetpacks. I didn't install it however. But there had been an autoupdate. So I uninstalled that from the Chrome browser and Chrome returned to showing me what sites I visit regularly. Then I checked the programs list and found a sweetpacks updater. I uninstalled that as well. Shut my system down for th enight. Next day I tested photoshop and it began to work as it did. Thank you.
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julieannecase

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Now the reboot isn't working. I've reset preferences. I can't open them in PS directly or from bridge. PS 5.1 And it had been working until a few days ago. I've tried updates and it says there is none.
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Xin Yang

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Try this under Windows 7:

1) With file explorer, go to: C:\Program Files (x86)\Adobe\Adobe Photoshop CS5\Photoshop.exe
2) Right click on the application icon/file and bring up properties.
3) Hit the Compatibility Tab.
4) Choose compatibility mode (Windows XP SP3 or Windows Server 2003).

Launch. If it works, pin it to your start menu. You are using the 32b version under OS compatibility. This could be a dll mixup between different adobe apps in the absence of a proper manifest (hint to Chris :-).

--eponym
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julieannecase

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Thank you. But I found the culprit. It was an extension called Sweetpaks or Sweetpacks. It caused other problems. I removed it and the update program for that as well. But thank you for responding.