Photoshop: CS5.1 x64 Crash - Open Dialog Box (w/shell extensions)

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  • Updated 5 years ago
  • (Edited)
When attempting to load a file in PS CS5.1 and selecting My Computer (any open file dialog) PS will crash and show the following error.

Using Windows 7 x64, PS installed using package created with AAMEE.

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NATHAN HANKINSON

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  • frustrated

Posted 5 years ago

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Chris Cox

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That's an OS dialog, and the crashes we've seen in there are usually due to bugs in shell extensions and OS utilities that modify the open/save dialogs.
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NATHAN HANKINSON

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Shell extensions installed are:

Symantec Endpoint Protection
7-Zip
Adobe CS5

Will try disabling Symantec first.
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NATHAN HANKINSON

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Uninstalled all non adobe shell extensions. Still crashing.
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NATHAN HANKINSON

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Disable all shell extension except EXE file runas. Still crashing
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Chris Cox

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Without the crash data (and the name of the faulting module), I don't know what would be causing a crash like that outside of shell extensions and other system utilities.