Photoshop crashing when looking at channels tab...

  • 1
  • Problem
  • Updated 6 years ago
Photoshop CS6: Serious crash when looking at the channels tab sometimes, particularly when hiding hangs my whole computer and I have to reboot. Realised it happens with images with no colour profile, as indicated by the tiny # that I never notice until I've gone into channels and it has crashed again. Very, very irritating.
Photo of Total Monkery

Total Monkery

  • 1 Post
  • 0 Reply Likes
  • annoyed

Posted 6 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2145 Reply Likes
Are you on Mac or Windows?

You may be on to something with the profile. Photoshop on it's own cannot crash the OS - it's usually a driver or other low level issue.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 832 Reply Likes
Whole computer shutdowns, reboots, or hangs are caused by defective hardware, bugs in the OS, and sometimes bugs in low level drivers. Hardware is the most common cause - usually bad RAM, bad GPUs, bad motherboards, bad CPUs or bad power supplies.

Also, have you installed the 13.0.1 update?
And have you updated your video card drivers from the GPU maker's website?