Photoshop CC 2014 Crashing

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  • Updated 4 years ago
  • (Edited)
As soon as I open Photoshop 2014 CC, the program immediately crashes with the error, "Adobe Photoshop CC 2014 has stopped working". I have restarted my computer with updates several times, as well as uninstalling and re-installing Photoshop at least 3 times.
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Dana Lenckus

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  • frustrated

Posted 4 years ago

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Chris Cox

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What OS version are you using?
What does the detailed crash report say? (probably your video card driver)
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Manu Reinhardt

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Hello everybody,

I have exactly the same problem with Windows 7 and drivers of graphics board up to date.
The crash is immediate after the opening.
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Chris Cox

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Go to the GPU maker's website and update the drivers from there, not from Microsoft or a system builder.

And check the crash log in windows system event viewer to get the name of the faulting module (which is probably the video card driver).
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Jocelyn Wozny

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i am having the same problem. We recently upgraded our computers to dell optiplex 7010 - all drivers are up to date. i have tried clearing settings, uninstalling with adobe cleaner, reinstall, reboot. I hate tried everything. Nothing works.
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Chris Cox

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Did you update the drivers from he GPU maker's website, Microsoft (mistake), or Dell (also a mistake)?
And when you check the Windows System Event Viewer, what does the crash report say is the name of the faulting module (probably your video card driver)?
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Manu Reinhardt

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Récipient d’erreurs 36996149, type 20
Here is the error message found on the explorer of Windows 7 but I do not know the interprêter.

Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : Photoshop.exe
P2 : 15.0.0.58
P3 : 536b438e
P4 : atiocl64.dll
P5 : 2.3.451.0
P6 : 4cfd9adc
P7 : c0000005
P8 : 0000000000074fd0
P9 :
P10 :

Fichiers joints :
C:\Users\Manu\AppData\Local\Temp\WER2567.tmp.WERInternalMetadata.xml

Ces fichiers sont peut-être disponibles ici :
C:\Users\Manu\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_202aae493e2f159f20564f2685b8e6b61277d9ed_15ac3945

Symbole d’analyse :
Nouvelle recherche de la solution : 0
ID de rapport : 2419e9dd-020b-11e4-8f38-bcaec51a2009
Statut du rapport : 0
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Chris Cox

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As you can see, the crash is in your ATI video card driver. Update the driver from AMD/ATI's website.
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Manu Reinhardt

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My drivers are up to date, I even downloaded the last one not to pass by Catalyst and he refuses to install it to me because he detects that it is already made.
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Chris Cox

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If you believe that you have the latest driver from ATI/AMD's website (NOT Microsoft, who is years behind) - then you need to contact AMD and see if they need more information to fix the crashing bug in their driver code.