Photoshop crashes when printing

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  • Problem
  • Updated 4 years ago
i have computer that is running Win 7. when i try and print within Photoshop it crashes. the crash happens when the print dialog box is launching. This does not happen all the time, but when it does it continues until i reboot my computer. then it may print a couple time and then it will crash. Here is a copy of the crash log:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.2.1.570
Application Timestamp: 52f4a9f2
Fault Module Name: StackHash_1312
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000374
Exception Offset: 00000000000c4102
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1312
Additional Information 2: 13129e123f36593daeb7b24571f02a5e
Additional Information 3: 3826
Additional Information 4: 382685be54b858e91ff5739ec1d2bf79

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Thank you,
Aaron
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Aaronl Suhr

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Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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Generally this means a bug in the printer driver software.
The fact that it goes away only after rebooting means that it has a persistent state outside of Photoshop - which means it could be the printer driver or the OS code.

Check with your printer maker for updated drivers.