Photoshop crashes when playing audio in video preview

  • 1
  • Problem
  • Updated 4 years ago
I am using Photoshop CS6 on Surface Pro 128GB to edit Video.
It crashes every time I like the preview the video and hit play in the timeline. First I was thinking it is the Video driver. Then I discovered, that it ONLY crashes when I hit the play button AND it needs to play sound. As long as I mute all the clips it plays fine. I also have no problems editing. It is really only coaching immediately when I like to preview a clip with audio.

Here the error:
Adobe Photoshop CS6

Stopped working

‎10.‎08.‎2014 15:59

Not reported

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version:
Application Timestamp: 4f61c045
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.17031
Fault Module Timestamp: 530895af
Exception Code: c0000005
Exception Offset: 0000000000065e8e
OS Version: 6.3.9600.
Locale ID: 1031
Additional Information 1: d686
Additional Information 2: d686be07e8b45d632ab9dd6a9f43acbf
Additional Information 3: 591f
Additional Information 4: 591f62f53711d78c8dc5ab6762458472

I read the ntdll.dll problem is often caused by drivers. All drivers are up to date including the wacom driver. I uninstalled it to see if that is the problem, but it was not. How can I check the driver that is causing the problem?

Please help! TNX!
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daniel grzn

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Posted 4 years ago

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Chris Cox

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In this case it would most likely be a video or audio codec causing the problem.
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daniel grzn

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Tnx! How can I best test this. This is happening with every single video file and codec I have on my PC.
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daniel grzn

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The Video Codecs seems not to be the problem. I can play any kind of Video as long as audio is muted.

I tried to open audio files (m4a, mp3, wav) in Photoshop now. As soon I hit play Photoshop crashes. So it must be an audio problem.

I have Bluetooth speakers, But even with Bluetooth off same problem.