Photoshop: Photoshop crashes when loading files

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  • Updated 7 years ago
  • (Edited)
I downloaded the trail version of Photoshop 5.5 and it starts okay but when I load a file (JPG or TIF) it immediately crashes. Can you give me any ideas on how to fix this problem. I am using Windows 7 32 bit on an Acer EL1333 computer which is around 12 months old.
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Ian Keir

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Posted 7 years ago

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Photo of Ping

Ping, Employee

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You means open JPG, TIF or other operation? Did Photoshop crash on every image?

Thanks,
Ping
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Chris Cox

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Could be your video card driver (highly likely) or printer driver.

If you turn off OpenGL drawing in preferences, does it still crash?