Photoshop CC crashes in 3D while sliding text

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  • Problem
  • Updated 5 years ago
  • (Edited)
While adding Text Captions in 3D to 15 Photos since last night the same procedure has almost consistently crashed Photoshop CC to the point of being extremely annoying and wishing I kept CS6 installed as I never had the issue with CS6.

Windows 7 64bit
6gb Memory
PhotoShop CC with latest updates

-Load Photo
-Add Text Caption and position
-Click on "Update 3D Associated with this text" on the Toolbar
- USe the drag tool to position the 3D text
- Select the 3D layer and adjust Extrustion Depth and click on the manual input bos to type in an extrusion number.

"Adobe Photoshop CC has stopped Working"

This has happened at least 40 times since last night but I don't have time to reinstall CS6 plus Adobe made it VERY Hard to find the download for it being I had downloaded the original. But I'm about ready to delete CC.
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Joe Santacroce

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  • frustrated

Posted 5 years ago

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Chris Cox

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Have you updated your video card drivers from the GPU maker's website?

Have you installed all the Photoshop updates? You should be on version 14.1.2.
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Joe Santacroce

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Thanks for the reply.

- I was reluctant but yesterday I updated the Video Drivers (NVIDIA GeForce Experiance) . Same issue both before and after the driver updates.

- The correct version is installed. 14.1.4 (x64).

It seems if I either drag the 3D object or sometimes in Rotate it when I click the mouse and drag it stops working. All other apps are working fine. This is the only real problem I have experenced.
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Chris Cox

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The next step would be to check the details of the crash report and find the name of the faulting module.
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John Maguire

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Am experiencing the same issues and just put in an adobe certified video card. I was having similar problems with CS6 extended. My system has just been rebuilt and includes all of the latest drivers and patches. I also noticed on PSTV that Corey barker has had a few also. I just checked for updates and it says I have the latest at CC 14.1.2 now

Sorry for butting in but I felt that the more info adobe has the quicker solutions appears.
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hp h8-1080t 6 core i7 @3.2g
amd radeon 7750 2g
12 system ram
2 tb system drive, 1.5 tb scratch drive
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Joe Santacroce

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Thanks for the replies and adding to it. Strength in numbers.

I haven't had time since the last response but need to find where the System Logs are. Nothing was logged at the time (unless Chris is referring to the Eventvwr logs).