Elements: Crashes if using the font PTB

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  • Problem
  • Updated 6 years ago
  • Acknowledged
  • (Edited)
When the font "PTBsync" (coming with the Software PTBSync Atomuhr) is installed, Adobe Photoshop elements crashes every time, wenn I start the Text-Editor.
What's the problem with this font? This font is working fine in all other programs (Word etc)
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Peter Reber

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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There is a problem with the font. Photoshop checks the font and builds previews of the characters when you initialize the text tool. The other applications probably aren't completely exercising the preview/caching the same way Photoshop does.
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Chris Cox

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The only PTBSync I can find is an old utility program for Windows (on some sketchy download sites).

Can you send us a copy of that font, so we can test it and see why it's causing crashes?
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Peter Reber

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Yes. You can download this font "PTB" from my page:

http://homepage.hispeed.ch/Peter-Reber/
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Chris Cox

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Got it, thank you.
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Elmü Meister

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Hello Jeffry

> The other applications probably aren't completely exercising the preview/caching the same way Photoshop does.

Yes you are right.
If other programs would do it the same way as Photoshop does, they would also crash.

There is definitely a severe bug in Photoshop.
This bug persists in all versions since at least CS4.
It has been reported in forums.adobe.com several years ago.
But Adobe does not care.

I created this font about ten years ago with Corel Draw and I can confirm from the feedback of the users all over the world who use my program PTBSync, that Photoshop is the ONLY program that has problems with this font.

You can try the font in Word, Wordpad, PaintShopPro, InternetExplorer, Firefox, Windows Font Viewer, FontCreator, OpenOffice, and several more.
NONE has ANY problem with this font - only Photoshop crashes.
Strange, isn't it ?

An application crash is ALWAYS a severe bug and should be treated with highest priority by any software company.
When will you finally fix this extremely old bug ??

Elmü
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Chris Cox

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When we identify corrupted fonts that cause problems, we try to fix those problems and blacklist the corrupted font (though sometimes we can work around the corruption). We also follow up with the authors of the font making programs that sometimes write corrupt font structures to make sure that those bugs are fixed as well.

Oh, and Photoshop's font code is shared with all other Adobe products - so I doubt that only Photoshop would have problems with the font.

We do treat crashing bugs as important, and fix them as soon as we can -- but I can't find any existing bug report on this font.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What Chris said. If we can reproduce it, we can try and fix.
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Chris Cox

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When we tested the font with Photoshop CS6, we found no problems.
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Peter Reber

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Please test the font with Windows 7 and Photoshop Elements 11
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Peter Reber

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But Photoshop Elements (Windows 7) crashes all the time, if the font PTB ist installed!
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Elmü Meister

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No more answers since 2 weeks !

It is really sad to see that Adobe does not care about severe bugs in their products that persist since many years.

Bad support!
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Chris Cox

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Nobody reported that font as a problem until this topic was created, and when we tested the font, we didn't see any errors or crashes.

In the absence of evidence, what do you expect us to do?
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Peter Reber

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What we expect to do?: Test the problem as described above:
- Install the font "PTB" on a windows 7 - PC
- Start Photoshop Elements 11
- Start the Text tool
- confirm the bug
- try to solve the problem
I am disappointed that you test the font "PTB" only with Photoshop CS6, that's not the same thing!
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Brett N, Official Rep

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I just tested this issue and I'm seeing the same behavior. PSE crashes as soon as it tries to generate the WYSIWYG for this font (I don't get an error, it just crashes silently). Seems to happen on all versions of Windows.

What can you tell us about this font?
Where does it come from? Who made it? How old is it?

I can't install it on my Mac, Font Book is unable to validate it. So, from what I can tell, the problem is this font file itself. There is something wrong with it and we'd need a font expert to tear it apart and fix it for us most likely.
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Pete Green, Customer Advocate

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Brett I was also able to reproduce the Crash as well just now in PSE11 / Win 7. When generating the type menu it is likely pulling WYSIWYG data from the font and silently crashes.
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Chris Cox

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Odd, we tested it and couldn't get it to crash. My guess is that there is some other factor we're missing. Kyoko has a copy of the font for testing. Go ahead and write the bug against Elements, and CoolType will have to see if it still crashes with the current code.
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Elmü Meister

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Chris wrote: Odd, we tested it and couldn't get it to crash.

May be you merely copied the font file into the Fonts folder and it was not registered correctly in the Registry ?

Please install PTBSync:
http://netcult.ch/elmue/Update-en.htm
My program installs the font automatically.
Does Photoshop crash now ?

I repeat what I already wrote:
The Font has been created with CorelDraw several years ago.

There must be anything different with this font.
But neverthless: Even if a font file would be completely corrupt this must never cause a program to crash.

And all other programs show this font correctly without any problem: Word, Wordpad, PaintShopPro, InternetExplorer, Firefox, Windows Font Viewer, FontCreator, OpenOffice, and several more.

This is a VERY severe bug because the Photoshop users have no idea WHY the program suddenly crashes. They will finally uninstall Photoshop and install it anew and the problem persists because the font is still there. It will NEVER come into their mind that the fix for their problem is to delete a font file from their harddisk!

If you can't reproduce the problem, don't give up!
Try it on another computer!
This bug exists since many years.

The cause for the fact that it never has been reported is because the Adobe support got the crash reports from several users all over the world but the support could neither explain these crashes nor reproduce them and so this bug never got registered in the bugbase.

Probably they told your users that they should reinstall Windows and so the problem was solved!
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Chris Cox

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We did install it, saw it, used it, no crash.
Again, there may be another factor involved. But if Pete can reproduce the crash, then we'll figure it out.

Yes, we agree that corrupt fonts should not cause crashes. But many of the crashes are due to bad information coming from the OS that we can't control - so we have to be careful and sometimes just blacklist known bad fonts. Othertimes the font contains kinds of corruption that we just haven't seen before - so we need to add more safety code to our font parser.