Photoshop: Crashes every time I try to open a PDF file.

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  • Updated 5 years ago
  • (Edited)
I tried three different PDF files that were generated from Microsoft Word. Each time, Photoshop immediately crashed with no feedback.
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K. Stephens

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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi K,

What version of Photoshop? What OS? (do you have all the updates installed for your version of PS: http://adobe.ly/PS-Up-To-Date)

Do all PDF files crash? Or just a specific one? Or just ones from Word?

Can you post a file if it's a specific file causing the problem? (Dropbox or other sharing service)
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K. Stephens

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Hi and thanks for your reply.

I am using Photoshop 14.0 on Windows 7 64-bit. I tried a couple other PDF files and they also crashed. However, I've noticed that this only happens with the 32-bit version of Photoshop. When I tried from the 64-bit version, it did not crash.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. Can you make sure you're updated to 14.1.2 and let me know if the problem still occurs?