Photoshop: Crashes with error "Photoshop encountered a problem with the display driver"

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  • Problem
  • Updated 8 years ago
  • (Edited)
After Photoshop starts up it simply crashes after about 1 minute. I'm using Windows XP.
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D. Williamson

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  • frustrated

Posted 8 years ago

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Andrew Rodney

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One of the first things to do when Photoshop crashes is trash your preferences. That will often fix the issue.

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.
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D. Williamson

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Thanks Andrew. That seemed to help. It happened more often when clicking an image which would then open Photoshop. This machine also has PS7 on it as well (don't ask) which I thought might also be creating a problem.
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D. Williamson

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Now when I click on the Mini Bridge settings from the panel, Photoshop crashes again. When I try to add the error messge jpeg here it produces an Amazon link (!??) so I can't include it.
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Chris Cox

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What version of Photoshop are you using?

Have you installed all the Photoshop updates?

Have you updated all your drivers (video card, printer, scanner, etc.)?

Do you have any third party plugins installed? Have you tried disabling them?

Can you give us the detailed crash report (most importantly the name of the crashing module)?
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D. Williamson

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CS5
Just ran the updates now.
Don't know how to update Windows drivers. (I'm a Mac person)
I haven't added any plugins.
I tried to attach the screen shot of the error but it puts an Amazon.com link in instead!!?? See....
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D. Williamson

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Ok, I don't get it. When I attach the image it shows an Amazon link but I see the image uploaded.
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D. Williamson

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I just closed and re-started PS and now I get this error message.
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Chris Cox

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OK, you need to go to the GPU maker's web site (NVidia or AMD) and get updated drivers and install them. Please read the installation instructions that come with the drivers - because not all drivers can update in-place.

And yes, bugs in video card drivers are a common cause of crashes in Photoshop. Updating the video card drivers usually solves the problem.
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D. Williamson

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Hi Chris,

I went to Start>Control Panels> and found Intel(R) GMA Driver. Is this the video driver? When I launch it it doesn't have an option to update. How do I update it?

Thanks
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Chris Cox

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That's the control panel for your video card. Does your machine have a separate GPU? The Intel GPUs are really underpowered (and you'd be better off disabling OpenGL drawing in Photoshop).

And have you gone to Intel's web site to download an updated driver?
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D. Williamson

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I took a look at Intel's web site but I'm not sure which driver to download.
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D. Williamson

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...and not sure where to disable OpenGl as I can't find it under PS prefs.
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D. Williamson

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I found the Enable OpenGL Drawing under Performance and it was not enabled. (Box unchecked.)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Try the debugging steps in this document:

GPU and OpenGL support | Photoshop CS4, CS5