Photoshop crash associated with crop tool and files with a timeline when pressing the esc key.

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  • Updated 6 years ago
Photoshop CS6: When using the crop tool and then clicking with the tool which shows the thirds grid if you press the 'esc' key Photoshop will crash without fail. This only happens in a file where a timeline has been created.

Replicate the problem by opening a document, clicking created timeline, selecting the crop tool, clicking with the tool-which should then make the 3rds grid appear and then press escape, and then watch PS crash.
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Charles Boston

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Posted 6 years ago

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Pete Green, Customer Advocate

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Hi Charles,

I'm using PS CS6 13.0.1 and wasn't able to reproduce with a new file / Created time line / "rule of thirds" crop / Esc.
I tried on my Mac and Windows machines.

Any other steps you can include to help us reproduce the crash?
Are you on Mac or Windows?
Do you get a crash log? Could you post the crash log here if you do?

Have you updated to 13.0.1 ? Do that and let us know if it helps.

Might also try updating your video card driver by visiting the manufacturer website.

Last suggestion would be to restore your preference file: http://helpx.adobe.com/photoshop/usin...
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Charles Boston

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Thanks Pete,
I just downloaded the update-for Windows and an up to date Nvidia driver. Tested it once with a new document and it didn't crash but then I tested it with a more complex document with timeline and it crashed the same way.
I'm using Windows 7.
Is there a way to access the crash report? The message I receive on Windows is: CS6 has stopped working. A problem has caused the program to stop working and notify you if a solution is available. ONLY BUTTON OPTION:Close Program
I held alt+cntrl_shift to reset to default prefs at start up, restarted...no solution.
I have seen the send crash report though before when working on Mac. I also went and tried to reproduce the problem on an iMac(without the 13.0.1 update) and the problem was not there.

The only other step I suppose I could mention is to play the animation a few cycles with loop on, pause playback, the crop etc.
Looks like a Windows thing I guess.
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Pete Green, Customer Advocate

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Hi Charles,
Thanks for the extra info, wondering if you could post your system info from your Photoshop Help > system Info dialog

Just copy and paste it into a response, so we can take a look to see if that offers any insight as to what's going on here.
Thanks!
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Charles Boston

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Here it is.
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 2400 MHz
Built-in memory: 49089 MB
Free memory: 39543 MB
Memory available to Photoshop: 44728 MB
Memory used by Photoshop: 90 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro 4000/PCIe/SSE2
Display: 2
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Display: 1
Display Bounds:= top: 213, left: 2560, bottom: 1013, right: 3840
Video Card Number: 2
Video Card: NVIDIA Quadro 4000
OpenCL Unavailable
Driver Version: 9.18.13.593
Driver Date: 20120818000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 2560 x 1440 x 4294967296 colors
Video Card Caption: NVIDIA Quadro 4000
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Video Card Number: 1
Video Card: LogMeIn Mirror Driver
OpenCL Unavailable
Driver Version: 7.1.542.0
Driver Date: 20060522000000.000000-000
Video Card Driver:
Video Mode: 1280 x 800 x 4294967296 colors
Video Card Caption: LogMeIn Mirror Driver
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Serial number: 90970757254390050821
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Owner\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 372.5G, 77.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Embed Watermark 4.0
Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mezzotint 13.0
Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Pinch 13.0
Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Sumi-e 13.0
Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
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Chris Cox

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"LogMeIn Mirror Driver " - that's caused problems for a few other users.

Can you try disabling or uninstalling it, then trying Photoshop again to see if the problem still occurs?