Photoshop: Conflicts easily with GoToMeeting

  • 2
  • Problem
  • Updated 7 years ago
  • (Edited)
Photoshop conflicts easily with GoToMeeting. My other graphic tools don't, such as Autodesk PD2012 and the Entertainment suite, Animation Master, Corel PaintShop Pro. I use an nVidia Quardro FX4800 on an i7 64-bit Windows machine with Wacom tablet.
Photo of Dave Rank

Dave Rank

  • 3 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1671 Reply Likes
Can you be more specific about what the conflict is? What behavior are you experiencing? What version of Photoshop are you seeing this issue with?
Photo of Dave Rank

Dave Rank

  • 3 Posts
  • 0 Reply Likes
Sure, Jeff. Thanks for responding.

I'm not sure what triggers it. I have no trouble with multiple applications open during a meeting... until I load Ps. I've also tried loading Ps before the meeting and during thinking the sequence of what's loaded, but the order doesn't seem to matter.

Let's say I'm doing some sketching over a photograph during a meeting.

What I see and what the participants seeing my screen see is different. Audio is not interrupted. Suddenly my screen blips and goes black, expect for the G2M control panel in the corner. I don't know the exact wording of the error message, but it says something about a graphic conflict. Note: G2M does mess with palette colors while in session.

I'm using CS4 Creative Suite Extended.

I've been working around this for more than a year and finally decided it shouldn't be happening, so that's why I'm saying something now.

Interest of full disclosure, I just updated the graphics card driver a few days ago during an Autodesk upgrade. I have not had a chance to have a full online meeting since. It's possible the conflict was in nVidia code and now its fixed. I just tried a solo online meeting and (naturally) couldn't get it to behave badly. I'll have to watch for it.

Suspects in my order of suspicion: Adobe/Photoshop, nVidia, Wacom, Microsoft.

Ps leads the list because I have had nearly everything else up at the same time with no problem. It's not until Ps is in the picture that I've seen the issue.

Hope that gives you some clues. I'm willing to try any experiments to isolate the culprit, if you can suggest any I haven't tried.

--Dave
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1671 Reply Likes
Yeah. That's my guess as well. It's likely something with OpenGL and the Video Driver. Where did you get the driver update from? Did you go directly to nVidia? (that's the best place to get the absolute latest and greatest)

Try doing a meeting with the new driver and see if the problem goes away. If the problem doesn't go away, try turning off OpenGL, and restart Photoshop prior to starting your meeting:

http://kb2.adobe.com/cps/404/kb404898...

See if that makes the problem go away. The next thing to look at is whether the color management/profile is somehow a problem with what G2M does with changing the color settings.
Photo of Dave Rank

Dave Rank

  • 3 Posts
  • 0 Reply Likes
I will.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1671 Reply Likes
Thanks. We appreciate your help debugging this.