Photoshop.com subscription expired error

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  • Problem
  • Updated 6 years ago
Hi,
I am recently running Photoshop Elements (Organizer) 10 on a Mac with Snow Leopard. No other previous version of Photoshop on that system.

The sync with my Photoshop.com account was still in progress and stopped working 2 days ago.

Sync status was reporting that all was in sync, which I know was not correct. Sync/backup in Preferences reported an error.

I decided to logout and login again but, the login fails with a message saying "Your Photohop.com subscription has expired" but I can perfectly login through the web to my Photoshop.com account, so the subscription opened 2 months ago is well up and running.

How can I solve the login issue? will get to the stopped syncing later...

Many thanks in advance.

DDA
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Didier Salvetat

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Posted 6 years ago

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Photo of Peter Baust

Peter Baust, Official Rep

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I have fixed your subscription status. Please try to access your account again. Apologies for the inconvenience.

-Peter
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Didier Salvetat

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Hi Peter,
Thanks for this quick reply and correction.
Yes I can connect again from Elements, the backup/sync took a very long time to start again but seems to keep going..

thanks a million.
DDA