Photoshop Express Organizer stuck/not responding.

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  • Problem
  • Updated 7 years ago
I moved an album on from private to shared, and now's Photoshop Express Organizer is stuck Preparing Album whenever I login and go to Photoshop Express Organizer. I see the album I was working with highlighted, but no options are available for me to work with, it is simply stuck Preparing the Album.
Photo of Pat Melton

Pat Melton

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Posted 7 years ago

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Photo of Charlie D

Charlie D, Official Rep

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Official Response
Hi Pat

I'm sorry you're experiencing trouble with using. I tried the same workflow on my own Windows and Mac machines, and can't reproduce any issue. Let me pose some suggestions/questions:

Quick troubleshooting:
To ensure you have a current version of Flash player (which our online Organizer uses), install the latest version from:

Clear browser cache. Check your browser settings or help system for details on clearing the browser cache. We update our site regularly, and sometimes older components you've already downloaded and run from your cache will conflict other newer components because they're mismatched.

Clear Flash cache. The easiest method for clearing your Flash player cache is to visit the following link and select 'Delete All Sites' The data will be reconstructed the next time you visit a site.

Does another web browser work?

If these troubleshooting steps didn't help, please share with us more detail about your machine: operating system/version (Mac or Windows), what web browser/version you're using.

Hang in there -- we'll sort this out!