Photoshop.com: Login Fail Deux.

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  • Updated 5 years ago
  • (Edited)
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I received an email about a problem I have signing into Photoshop.com which I first reported here yesterday. The thread is gone. Since I cannot sign in to photoshop.com, I cannot respond to a thread about the issue of signing in. Arg.

I have cleared all cache. I sign in with my adobe ID. It is at this point when I click the sign in that there is some data movement, but the screen sits and the sign in button fails. I need a response that I can work with, not one where I cannot log into a site to discuss an issue about not being able to login to a site.
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ToddY

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Posted 5 years ago

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5 years ago
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Charlie D, Official Rep

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Hi 'Toddy'

I'm not sure why you can't see your previous post -- I still see it at: http://feedback.photoshop.com/photosh...

It's strange that clearing the cache didn't help? What operating system and web browser are you using? Is it possible for you to try another web browser? If another web browser works better, that would indicate something should be corrected with your main browser app. If another browser is similarly troubled, then something else needs troubleshooting, for example firewall settings (if applicable), antivirus, general network connection needs repair, etc.

Try another web browser and let us know if that helps or not.
5 years ago
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ToddY

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I can see it there, but I cannot log in there to comment on the thread. I have Mac Firefox 19. I tried in Safari and no luck there either. I cannot login and get past the username choosing page.
2013-02-27T18:40:58+00:00
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Chris Cox

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That is the same as this site -- and you logged in to post this.
2013-02-27T18:46:34+00:00
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Charlie D, Official Rep

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@Chris: I think he's not actually signed in directly. This was a clue: " ToddY 2 hours ago via Facebook "
5 years ago
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ToddY

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Also tried RockMelt which did not work.
5 years ago
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Charlie D, Official Rep

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I'm also using FF 19 and Safari for Mac, and have no problem... Ah, I think I understand the problem. You're signing in via Facebook?

If you log in from Facebook or Google and your ID does not match a previously created Adobe ID, we'll need to do a password reset from our end to enable you to login to Adobe.

https://www.adobe.com/account/sign-in...

We apologize for the inconvenience.
5 years ago
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ToddY

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I am commenting (the only way possible for me) through Facebook. I cannot log into photoshop.com through that website which is not facebook. To comment on threads on photoshop.com, i would have to be logged in. That be my problemo. I cannot get past the login page asking for a username. The submit button does not work. I will have to try a windows machine to login with and let you know.
5 years ago
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ToddY

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I tried on windows with firefox. No go. I tried with ie. It was the only browser to give me an error. This is what it gave me....

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; InfoPath.2; MS-RTC LM 8)
Timestamp: Wed, 27 Feb 2013 20:47:48 UTC

Message: Object doesn't support this property or method
Line: 747
Char: 6
Code: 0
URI: https://www.photoshop.com/login

Message: Object doesn't support this property or method
Line: 747
Char: 6
Code: 0
URI: https://www.photoshop.com/login
5 years ago
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Charlie D, Official Rep

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Did you try the password reset advice with the separate URL I previously shared?

Here's the URL again: https://www.adobe.com/account/sign-in...

Once there, click Trouble signing in? And do proceed to do a password reset. This will force adobe.com / photoshop.com to sync up. You can then change back to your previous password if you like.
5 years ago
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ToddY

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I have to repost this. The solution is not fixed and I can only comment through the Facebook page for Photoshop as I cannot login past the username selection screen on photoshop.com as I previously posted.

Charlie D wrote:
Did you try the password reset advice with the separate URL I previously shared?

Yes I did. Still no solution. Did you see the error I had posted? The thread is removed and I have to start a new one each time you do that. Also someone else posted this:
same probleme here. Clearing cache doesn't resolve anyhting.
I have contacted the adobe support recently and, despite they confirm the issue, the final reply I have was : "this login problem on photoshop.com is the consequence that photoshop.com will change to adoberevel.com. "

So if we cannot login and move assets then why tell us this? I was easily able to login to adoberevel.com.

This reply was created from a merged topic originally titled
photoshop.com deleted help thread. login fails abound..
5 years ago
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ToddY

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On photoshop.com I cannot get past this page - and yes i did put in a username."Extend your Adobe ID for Photoshop.com by completing the form below." https://www.photoshop.com/login Using Firefox on mac and it does nothing when i hit sign in.

This reply was created from a merged topic originally titled
Photoshop.com: No action on click on signin.
5 years ago
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atharil

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I have the exact same problem.
Tried with IE and chrome on windows 7 on two different machines with no luck.

I have contacted the support and they told me that the behavior was normal because photoshop.com is changing to adoberevel.com 0__0
5 years ago
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Charlie D, Official Rep

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Thank you for your patience and also for trying our troubleshooting advice to help us understand the problem better. There is indeed an issue needing to be fixed. Our developers asked me to get your account IDs (your email addresses) so we can patch up your accounts.

Please directly email me your account email addresses (but no password):
cd+revel@adobetest.com

Thank you!
Charlie
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