Photoshop Elements: Photoshop.com log-in hangs

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  • Problem
  • Updated 7 years ago
  • (Edited)
Archived and Closed

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Photoshop.com log-in hangs [activity line/gathering user info] in both Adobe Photoshop ele.7 & A. Pre. Elem. 7 [vista /64]
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Charles LaBella

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Posted 7 years ago

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Photo of Charlie D

Charlie D, Official Rep

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Are you able to sign out and then sign in again in the Photoshop Elements Organizer, or Premiere Elements Editor?

Are you able to sign in successfully when visiting your account in a web browser at www.photoshop.com?
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Laura Davis

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New comment from Laura D having similar problem. I did not even get to a sign in screen. When Elements 9 came up, I just clicked on Edit. Perhaps system is hung, but I've closed and reopened several times.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If the editor isn't coming up, then it's likely a different issue than this one.

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