Photoshop Elements: log-in hangs

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited) log-in hangs [activity line/gathering user info] in both Adobe Photoshop ele.7 & A. Pre. Elem. 7 [vista /64]
Photo of Charles LaBella

Charles LaBella

  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Charlie D

Charlie D, Official Rep

  • 800 Posts
  • 71 Reply Likes
Are you able to sign out and then sign in again in the Photoshop Elements Organizer, or Premiere Elements Editor?

Are you able to sign in successfully when visiting your account in a web browser at
Photo of Laura Davis

Laura Davis

  • 1 Post
  • 0 Reply Likes
New comment from Laura D having similar problem. I did not even get to a sign in screen. When Elements 9 came up, I just clicked on Edit. Perhaps system is hung, but I've closed and reopened several times.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13634 Posts
  • 1543 Reply Likes
If the editor isn't coming up, then it's likely a different issue than this one.