Photoshop.com: Images have different date/time than Elements Organizer

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I've got several pictures that I've uploaded to photoshop.com using Elements 10 Organizer. The metadata showing the date taken is correct in Elements 10 organizer. However, when I upload them to Photoshop.com, all but one or two pictures have their date taken modified (add 3 hours to the date taken).

Why is photoshop.com changing the date taken on some pictures?
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Reuben Fischman

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Posted 8 years ago

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Brett N, Official Rep

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I don't see the same behavior when comparing my Elements Organizer catalog to my Photoshop Express Organizer online images.

What time zone do you live in?
What time zone were the images taken in?
Have you modified the date/time of these images?
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Reuben Fischman

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I'm in the eastern time zone.
Photos were taken in the same time zone.
Camera is set to the correct time zone.
No modifications have been made.

Photoshop.com is adding 3 hours to each photo that is uploaded.
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Xpertpse

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In Elements Organizer, right click on the file and select properties. Then go to metadata tab in the properties pannel and then select the complete radio button at the bottom.
In the Camera Data Section, what date/time are you able to see in the Date Time Digitized section.

In my case the Date Time digitized is being shown in the Photoshop.com.
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Reuben Fischman

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My photos all have a date time, date time created, date time digitized all the same. WHen I look at the date/time of these same photos on photoshop.com, they have had 3 hours added to them. This is occurring across multiple cameras.
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Brett N, Official Rep

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As suggested above, select an image, go to the Properties panel. On the General tab, click the calendar button next to the date/time (the Adjust Date and Time button). In the Adjust Date and Time dialog box, which radio button is selected? Can you change to "Change to match file's date and time"? If you can, does this change the time to match what you see on Photoshop.com?
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Reuben Fischman

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First of all, why would I want to change the date of the photo to match the "File's date and time?" My photos "Date taken" times aren't the same as the file date and time, and I want to maintain the date taken.

That being said, I did try this and even when making this adjustment, once the file gets to photoshop.com, photoshop.com adds 3 hours to the time.
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Brett N, Official Rep

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I was just wondering if the 3 hours difference had to do with the "File's date and time". Just trying some tests to figure out where this weird behavior is coming from. Would you mind sharing one of your files to see if I can reproduce this behavior on my side and then take a deeper look at the file to find out why it behaves his way?
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Reuben Fischman

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I have an album up called TEST ALBUM with a photo in it that is affected. The account is rfischman.photoshop.com

Thanks much
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Brett N, Official Rep

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I found the image and downloaded it. When I load it into Photoshop Elements Organizer, the time displayed is 11:46 a.m. When I upload it to Photoshop.com (I have to upload it to my own account, because the public facing section of your account does not display the time, only the date), it still says 11:46 a.m. Is it Photoshop.com or Photoshop Elements that displays 11:46 a.m. for you?
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Reuben Fischman

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Photoshop Elements displays the correct time (1146). Photoshop.com is adding 3 hours to the time. If the image is downloaded and the time "returns to normal" it almost sounds like a setting somewhere that identifies timezone. But I can't find anything that lets me change that on photoshop.com. My computer is set correctly...
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When you have the Download option enabled, that means I am downloading an unadulterated file from your collection, it is not modified by the experience of having been uploaded to Photoshop.com and then downloaded to my computer.

What is the exact method you are using to upload these files to Photoshop.com? Auto-sync, direct upload on the web site?
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Reuben Fischman

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I've used both auto-sync and direct upload on the website with the same results. So the fact that the correct time is shown when the file is downloaded (and I just downloaded it to another machine and it shows the correct time) indicates that the file's time stamp is being preserved correctly, but for some reason it's being interpreted differently.

THe kicker is that I've noticed on some of my photos that the time/date is shown correctly but 99% of them are showing +3 hours.
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Brett N, Official Rep

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Can you share a file that is working correctly so we can compare and contrast the two?
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Reuben Fischman

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JUst put a file int he album..
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Brett N, Official Rep

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So far, I don't see anything special about the date information on these files to indicate a difference in behavior. I do notice that these two different images come from two different cameras. Do you notice the time discrepancy based on which camera the files come from?
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Reuben Fischman

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I see the same problems regardless of the camera
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Brett N, Official Rep

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So it's just a fluke that this file is working correctly for you.

Can you send these two files to me directly? These should be original and unscathed by their passage through Photoshop.com. However, we have a difference in behavior when I use the file. This shouldn't make any difference whatsoever, but I'd still like to test to make sure. You can email them to me: bnemecek [AT] adobe [dot] com.
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John

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I am not sure if it is related, but I have noticed that when I save a file, the "Date Modified" that appears in the Windows 7 file listing is ~3.5 hours in the future. If I open the same file (.png) in Paint and save it again, the correct date and time appears. I am using Photoshop Elements 6.0.
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Reuben Fischman

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Not sure if it's related either. I'm using photoshop elements 10. ANd I had this problem when I was running windows 7 and I still have this problem when I'm running OS X Lion.
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John

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Now that's interesting. A problem that existed when Elements 6.0 was the latest and greatest still exists with Elements 10! It would appear that Elements has a problem interpreting the Windows 7 clock information that results in the wrong time. I saw the discussion of the effect of Photoshop.com, but that has nothing to do with our problem. We are talking about files saved on our own computers.
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Chris Cox

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The application doesn't set the date modified (that's an OS thing), and has no control over how it shows in the Explorer.
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Brett N, Official Rep

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If the date is being displayed incorrectly on Photoshop.com, this would have nothing to do with your OS (whether Windows XP, 7, or a Mac). This is data that is on a web page.

John, could you send me a before and after set of files such as you just described? I would like to compare the metadata of the two. If Windows itself is reporting the wrong time, then I can see where Photoshop.com would do the same. Which brings up the question. Where are these files coming from originally?

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