Revel: Photoshop.com albums are not transferring over

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  • Problem
  • Updated 6 years ago
  • (Edited)
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I have thousands of photos in dozens of albums on Photoshop.com. After transferring to Revel the album structures are lost. Maybe it will be put in albums once the transfer is complete but I doubt it. If not, this is completely unacceptable. I will not waste time reorganizing. I started using Adobe products to organize. Don't take a step backwards.
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ekaminer

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  • frustrated

Posted 6 years ago

  • 5
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Charlie D, Official Rep

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Albums should transfer over.
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Pete Green, Customer Advocate

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Let us know what happens when the migration has completed fully. It can take a little bit of time to finish the migration, and then for the albums and images to populate into your account.
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ekaminer

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How will I know when the migration is complete? Still no albums at 24h.
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Charlie D, Official Rep

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I've asked developers to look into your account. I'll follow up when I have more info.
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Charlie D, Official Rep

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'Ekaminer'

Developers have checked your account, and let me know they will need to reprocess it. You should receive a separate email about this.

-Charlie
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smriti mehra, Employee

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We checked for your account and found that the Migration for your account got completed recently and we hope that you will now be able to see all your Albums and Images in Revel now. The Albums which were empty or had non-Jpeg assets were not transferred. Please let us know if you are able to view your Albums.
Thanks,
Smriti
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Mitchelle Wright

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It appears my migration is complete. All 26 of my albums made it, but it appears that 5 of my 3509 images did not. I have a feeling that they were duplicates with a slightly different edit.

Further, however, like ekaminer, the images in the albums are now all out of order. It would be quite embarrassing to show someone such a mess.
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smriti mehra, Employee

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Hi Mitchelle,

You have mentioned that your albums got transferred but the images are out of order. Are you talking about the Album structure which existed in Photoshop.com or the sorting of images inside the Albums.

-Smriti
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Charlie D, Official Rep

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Hi Mitchelle

Revel filters out duplicates based on file byte comparisons (aka. hashing or checksumming). Revel will not filter images that are edited copies of originals.

Is it possible your missing images were not JPEG images, but rather some other format like RAW or PNG. Right now, Revel supports only JPEG. We're working on extending support to other formats in the future.

To be sure you don't lose any photos, see this FAQ for info about how to download your images from Photoshop.com storage: http://forums.adobe.com/message/50682...
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Mitchelle Wright

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Thanks for your response, Charlie D.

I have all of my photographs backed up on discs. No problem there.

I do, however, have just one very, very important question for you: Does $5.99 a month for Premium Revel include online editing tools?
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Charlie D, Official Rep

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At this time, www.adoberevel.com has no photo editor. We're working to add features like this in the future. For now, one must use the Revel app for iOS or Mac to edit photos.
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smriti mehra, Employee

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More details on how to track the Migration status can be found at http://www.photoshop.com/misc/members...

-Smriti
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Mitchelle Wright

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That's too bad.
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tns

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Mine shows migration complete. But no albums
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Charlie D, Official Rep

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Hi Timothy, I'll ask the developers to look into your account. Albums should transfer, though the organizational structure will flatten (Revel doesn't current supported nested albums, aka subfolders)
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Charlie D, Official Rep

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Hi again, Timothy. Are you still there? I tried to send you a private message, as I can usually see a way to contact users since I myself have employee access to this forums. Can you send me a direct email to let me know your email address you use to sign in (but please not your password); my email is: cd+acct@adobetest.com I need to know your email address you use with Adobe so I can check your account status. Please let me know.
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Alembic-Lynx

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My 13 images migtrated from Photoshop.com where i still had 1.92 gb of free space.and now my images are in revel But i can add no new images the upload feature is not working at all ...
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Alembic-Lynx

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check out new info i posted to another specialist working this case screen shots and more detailed info are included
http://feedback.photoshop.com/photosh...
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tns

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My pictures migrated from photoshop.com to Revel (hopefully all of them), but none of my albums None were group items.

This reply was created from a merged topic originally titled
Revel: Albums not migrating from photoshop.com.
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Jo Clendon

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When I upload photos from an Album in PSE, I want to see them in the same order in Revel. This didn't happen and makes Revel of very limited use for me. Can this please be fixed.
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Pattie F., Official Rep

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Photos are currently displayed by date, oldest or newest, or by event. We have had requests for other sorting mechanisms. What method are you hoping for ?

Pattie
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Jo Clendon

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In Pse I manually sort my album pages into the desired order. I want that same manual sort option in revel, or better yet, for the album order in Pse to "stick" when exporting to revel.
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Pattie F., Official Rep

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I will add this to our feature request list. It makes sense. Manually sorting has been requested already but I will let the team know more users wish to have it Thanks for your feedback.

Pattie

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