Photoshop CC: Unstable or un-runnable on multi-GPU configuration.

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  • Updated 5 years ago
A recent update caused Photoshop CC to cease working when it had before; the cause seems linked to Windows using two graphics cards (when I remove the monitor from one, it functions). It would be nice if the program still ran. Alternately, it would be even nicer if I could roll back the auto-updated build that doesn't run to one that does.
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Kris Reeves

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  • disappointed

Posted 5 years ago

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Chris Cox

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What version of Windows?
What video cards?
And have you updated the video card drivers from the GPU maker's website?
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Kris Reeves

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Windows 7 64-bit
Video setup is:
XFX HD667X-ZHF3 (Radeon HD 6670) -> 2xDVI to left and center(main) monitors
Onboard video, motherboard: http://www.asus.com/Motherboards/P8H6...
CPU: i5-2405S -> DVI to right monitor

Photoshop only ran with hardware acceleration if launched on the main monitor, which is why I specify. I never put it on the onboard graphics monitor (right side)

Photoshop has always had trouble with hardware acceleration and the two drivers don't seem to get along well, but I had a stable configuration. Updating the drivers causes Photoshop to cease recognizing the Radeon thus offering no hardware acceleration at all, and sometimes other problems.

I don't think it's fair to hold Adobe accountable for an inherently unstable setup, my problem is with the inability to recover to a working state. If it had never worked in the first place, I would not have a complaint.

I've purchased a new video card and a displayport hub so that I can run all the monitors on the same video card, but if I can do anything to help trace the cause of the crash for your benefit, please let me know. I am technically savvy and a programmer by trade (though not likely in the relevant languages here), so I'm comfortable with some in-depth digging if necessary.
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Chris Cox

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You are mixing an Intel and an AMD GPU -- and using multiple GPUs from different companies rarely works (the drivers don't cooperate, as you noted).

Getting the name of the faulting module from the crash reports would help. But I think the best solution is to drive everything off the same card, or at least the same brand and model of cards.
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Kris Reeves

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To be frank, it works perfectly well as long as I stick to the drivers that shipped with the hardware. The faulting module is Photoshop.exe for what it's worth. Here's the details from the crash dialog:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.2.0.515
Application Timestamp: 52a8330b
Fault Module Name: Photoshop.exe
Fault Module Version: 14.2.0.515
Fault Module Timestamp: 52a8330b
Exception Code: c0000005
Exception Offset: 00000000012bce90
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 8852
Additional Information 2: 885222ea2578e0c051ca13dc176fd021
Additional Information 3: cd07
Additional Information 4: cd07bb18af9bdc0b6156b6feb399469e