Photoshop CC: Repeated requests to sign in and accept license agreement

  • 6
  • Problem
  • Updated 4 years ago
  • (Edited)
Photoshop CC asks for sign-in and accept license agreement on Windows 64-bit computers. No one in Adobe support has been able to resolve this issue.
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psychdoc

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  • Frustrated; annoyed

Posted 6 years ago

  • 6
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Ryan Fitzpatrick

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Same problem. I've been using this "Creative Cloud" for about 2 weeks and I couldn't even tell you how many times I've had to agree to their license agreement. It's very distracting and disrupts my workflow when I'm trying to open a file only to have it ask me to agree to their terms for the umpteenth time and then have the program forget about the file I was initially trying to open.

It also doesn't give me the option of saving my login information for the Creative Cloud app, so I'm constantly having to type in my email address and password whenever I reboot or whenever the app randomly decides to disconnect.

The software itself is great, the anti-piracy measures that are nagging and cumbersome to the customer are absolutely terrible and frustrating.
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psychdoc

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Hi Ryan,
You're the first response I've had to this issue on this site.
My Photoshop CC started to work okay once I went to creative.adobe.com and signed in with the Adobe ID for my account. Then I downloaded and installed the latest version of the Creative Cloud app and then launched the Creative Cloud and signed in. After that, Photoshop asked me to sign in, accept the license agreement and register the product again ... which I did ... and then it's been fine since.

If that doesn't work for you the following suggestion made by a staff member might ...
1. Close the Creative Cloud application or Log Out
2. Go to C:\Users\\AppData\Local\Adobe\OOBE
3. Delete the OPM.db file
4. Open the Creative Cloud application and sign back in.

That's all I can recommend at this point. Please let me know how this all worked for you, if at all.
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M Wheaton

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have done this more than once...it's good for a couple of days then the problem starts again. You would think that the authors would give the customer some thought as apposed to constantly ensuring that you're a paying customer
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Chris Bishop

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I'm OK if I open Photoshop before LR. Then going from LR to CC works fine.
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Chris Bishop

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My solution, if accessing PS CC from LR is to open Photoshop first. I can then go to Photoshop from LR without log-in details
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Please ensure you have the latest version of the Creative Cloud app installed:
http://helpx.adobe.com/creative-cloud...

We also have this solution for the having to sign in on every product launch:
http://helpx.adobe.com/creative-cloud...
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BStock

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Jeffrey,

Like recent posts by others, I have been having the same issue with Ps, Br and Lr since abt Jun 2014.

I have gone far as a clean install of my OS (Win 8.1). Still having the same issue thereafter.

The process listed in your post I know them from memory; which "does not" resolve this issue.

In October contacted support (Case 185932091) who also whet through the same steps; still the same issue.

Frustrated
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Bstock. I'll have someone from our team work with you directly.
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M Wheaton

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This reply was created from a merged topic originally titled having to sign in EVERY TIME I open Photoshop CC.

When will you fix the repetitive requests to sign in. Paid good money for this CC and I am extremely upset by the lack of attention to this issue.
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psychdoc

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Mine was fine for quite some time. Then with the latest update of Creative Cloud, I have to sign in every time AFTER I use Photoshop or Bridge. I tried to delete the OPM.db file ... Windows would not delete it. So then I uninstalled CC and reinstalled from Adobe. Same thing except now my Lightroom desktop app was not listed in the CC app.
I really wish Adobe would stop coming up with complicated ways to make it work on Windows machines and just fix the darn problem once and for all for all devices that utilize Creative Cloud and its apps. It should be long enough for Adobe to have worked out these types of bugs by now.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looking at your case notes, it looks to be a persistent problem on your system.

I suspect either a permissions issue or some utility (system/registry cleaner) that's messing with the activation files.

I'll have someone work directly with you.
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psychdoc

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Hi Jeffrey,
Thanks for the note. We've had someone work with me before on this issue and it just keeps doing it's own thing. Seems like some of the versions of updates to CC help and stop the problem for an extended period of time and others initiate the problem again. I'm not sure the techs can help with this.