Photoshop CC Problem With File Load

When uploading a new file into Photoshop CC the tab loads but there is no picture showing. Any ideas how to fix this? This happens whether I try and upload from Bridge, New File, or open from Lightroom. The picture will show up in the Navigator area but not in the work space area. Help!

J Mark Troyer

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Posted 5 years ago

5 years ago

Chris Cox

20280 Posts
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You don't upload files in Photoshop.

Do you mean that the document window shows, but nothing draws in the document window?
That's usually a problem on Windows with out of date video card drivers - updating the drivers from the GPU maker's website usually solves it. If you cannot update the drivers for some reason (like a locked down laptop), then try turning off GPU drawing in Photoshop's preferences and restarting Photoshop (just a workaround to avoid calling the buggy driver code).

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5 years ago

J Mark Troyer

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Thanks Chris! I'll try that.

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5 years ago

J Mark Troyer

3 Posts
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I had a recent update to my GPU. That update must have screwed something up because when I turned off the GPU in the preferences everything was back to normal. Now if I can just figure out how to uninstall that update I'll be back on track.

Thanks again Chris!

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2014-03-02T01:26:06+00:00

Chris Cox

20280 Posts
813 Reply Likes

First, try updating to the latest driver from your GPU maker's website. If that has a problem, then the GPU maker needs to be informed so they can fix the bug.

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