Photoshop: CC print dialog box image dark with Epson 3880

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  • Updated 5 years ago
  • (Edited)
I'm on a MacBook Pro running Mt. Lion with PS CC, an Eizo monitor, printing with an Epson 3880, calibrated and profiled with a ColorMunki. When I preview an image to print, the image is darker in preview, and the color is much different than the actual image. When I print with the proper paper profile, (photoshop manages color and the space is Adobe 1998) it prints looking like the preview image rather tha the one on the monitor. I also run Snow Leopard on a partition with CS6, and the above does not happen, everything works fine. A photog friend of mine with a similar setup is experiencing the same problem since upgrading to Mt. Loin. Another graphic designer friend is running Mavericks and has the same problem. I have another photog friend in Nashville who is having THE SAME PROBLEM!! Does anyone know what the heck is going on? I'm the only one who kept Snow Leopard so I can still print, which I do on almost a daily basis. What broke what? Is it a bug with PS CC, Epson, or did something in MT. Lion break? This is very frustrating for all of us and I find it totally unacceptable.

If anyone has a clue and can help, we would be eternally greatfull.

Thanks,

Greg Nikas
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GREG NIKAS

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  • frustrated!

Posted 5 years ago

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TinaC, Tier 3 support engineer

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Make sure color management is off in the printer driver (Print Settings) when Photoshop manages color.
When you say the space is AdobeRGB, I assume you mean in Color Settings? Try using ProPhotoRGB if your images are very colorful.
Is the brightness setting on your monitor up all the way (the function buttons on the keyboard)? If so, the screen is brighter than the paper, so you should reduce the brightness until it's closer to a blank piece of paper held up next to the monitor.
Make sure your ColorMunki monitor profile is still good.
Have you updated the printer driver from Epson's site?
Have you reset preferences? http://blogs.adobe.com/crawlspace/201...
What rendering intent are you choosing?
If it's on, turn off 16 bit printing.
I'll investigate this further for you.
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GREG NIKAS

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Hi Tina, I double checked everything you listed including resetting the preferences, and it didn't change a thing. Here is a link to screen captures of the original image, print dialog box and print settings box so you can see what I see, how the image in the print dialog box is darker and how color has change.

Instructions: Please click on the link below to have it download through a web browser window.

(If clicking on it doesn't launch a browser window, then you must select the URL, copy and paste it into a web browser address bar, and tap the Enter or Return key on your keyboard. The file should then begin to load.)

http://www.gregnikas.com.temp.liveboo...

When I print, the image looks like the dialog box image and not the original. I have spoken with one of my friends who has this issue and he has tried everything he can think of with no luck. Something is very wrong here. If everything works fine in Snow Leopard, What happened in Mt. Lion?? Epson, Adobe, Apple? All I care about is for the three companies to FIX this issue so I can print from PS CC!! I'm not happy that I was forced into the cloud to begin with, especially now that I can't print. Adobe needs to step up to the plate, take charge and get this fixed, no matter what it takes with no finger pointing or excuses.
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GREG NIKAS

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Hi Tina, I discovered something that has really caught me off guard. When looking at the screen captures I sent you, I noticed that the print dialog box images in CS 6 and PS CC in Mountain Lion, look exactly like the original image and the print dialog box image in Snow Loepard! The only image that looks different is the original in Montain Lion, both in CS6 and PSCC!! Now I am really confused. I have tried using both monitor profiles (from Snow Leopard and Mountain Lion) to see if that is the issue, but I get the same results. Could there be a rendering issue in PS in Mountain Lion?

Best,

Greg
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TinaC, Tier 3 support engineer

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Greg, thanks for the data! I'll take a look.
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GREG NIKAS

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Hi Tina,

I've done some more work and came up with this. Hope it states the issue more clearly.

I'll try to simplify my issue;

1. In CS6 in Snow Leopard, the original/source image looks just like the image in the print dialog box and prints beautifuly. See images below.

2. In PS CC and CS6 in Mt. Lion, the original/source image is redder and more saturated than the image in the print dialog box, but the print looks like the the image in the print dialog box. The image in the print dialog box looks like the original/source image in CS6 in Snow Leopard! See images below.

3. The issue seems to be with how the original/source image in PS CC and CS6 renders in Mt. Lion. As I said in my intial post, I have three friends who are having the same problem and none of us can figure it out, and I'm the only one who kept Snow Leopard.

4. I'm on a MacBook Pro running Snow Leopard and Mt. Lion on a partitioned disk.

5. I have an Eizo CG222W monitor, which is calibrated with an x-rite ColorMunki. Each OS has it's own calibration profile.

6. I print on an Epson 3880 using the latest driver, and all papers have thier own profile and look the same when printed from either OS.

7. All settings in PS CC, CS6 and Bridge are identical in both OS's.

I hope this is stated more clearly.

Greg .

Original image Snow Leopard



Print Box image Snow Leopard.



Original image Mt. Lion.



Print Box image Mt. Lion.

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GREG NIKAS

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Hi Tina,

I need help on this issue now. I'm in the cloud, paying my $$ and can't use PS CC!!
You're the only Adobe person that has responded from 3 forums I've posted in and I appreciate that. But I and three of my photog friends are having this problem now, and need help now.

Please.

Greg
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TinaC, Tier 3 support engineer

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Hi Greg,

I'm sorry for the delay. Can you go into preferences (Photoshop > Preferences > Performance) and turn off Use Graphics Processor and see if that changes anything?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Greg,

Make sure you restart Photoshop for the change Tina suggests to take effect.
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GREG NIKAS

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Hi Tina & Jeffrey,

There wasn't any change.
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TinaC, Tier 3 support engineer

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What document profile are embedded in each of the images, in each OS and version of Photoshop?

What happens if you choose Printer manages color?
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GREG NIKAS

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All processing is done in Adobe RGB 1998. I never, ever use Printer manages color. I only use Photoshop Manages color.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Also, please make sure you are up-to-date with version 14.2.1. We suspect a fix in 14.2.1 make improve this for you. http://adobe.ly/PS-Up-To-Date
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GREG NIKAS

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Both PS & CC are updated to the newest updates.
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TinaC, Tier 3 support engineer

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The reason we asked about Printer Manages color is for additional data to try to determine what's going on.

Thanks for turning off the GPU. I'll report this back.
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GREG NIKAS

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Hi Tina,

I just tried a bunch of things including what you requested, and it didn't change a thing. The original/sources image in PSCC in Mt.Lion is still too red, and the print dialog box image is closer to natural skin tone. Sl there isn't a match as there is in CS6 in Snow Leopard.

I also just recalibrated my monitor in SL and ML, and the images in CS6 in SL match perfectly, but haven't changed in ML.

Greg
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GREG NIKAS

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Tina & Jeffrey,

I've had a breakthrough. The original/source image and the print settings box image now MATCH, in both CS6 and PSCC in Mt. Lion, and the prints MATCH what I see on my monitors. There is a difference between the two monitors, but not much, and I only use the Eizo for critical color correction and retouching.

Here is what I did. (monitor calibration done with a ColorMunki)

1. Calibrated my laptop monitor with the desktop/menu bar on my laptop, using the ColorMunki hardware & software.

2. Calibrated my Eizo monitor with the desktop/menu bar on my laptop, using the ColorMunki hardware and the Eizo software. I tried the ColorMunki software but didn't like the results.

3. Before calibrating, (on both monitors) I dumped all previous calibration profiles that I made, and calibrated from the default factory calibration profile. (I always keep two previous monitor profiles for comparison purposes so I can see what the changes are. Now I'm thinking I'll just delete them before recalibrating).

4. Color settings in CS6 & PSCC are set to Adobe RGB 1998 (the same settings I've used since I started using Photoshop). Image profile Adobe RGB 1998. (ProPhoto RGB also works).

5. If I do the calibration of either monitor with the desktop/menu bar on the Eizo monitor, the images DO NOT MATCH! Even after dumping all the calibration profiles I made and calibrating from the default factory calibration profile.

6. That all said, when I first started this process, the images didn't match on either monitor even when the desktop/menu bar was on the laptop. The only difference I see is that I was calibrating from a previous profile that I made using the ColorMunki, not from the default factory profile. Maybe that's the issue. It would be helpful to know if this is the case with other photographers who are having this problem.

7. I'm going to recommend this procedure to my friends who have the same problem, although, they are both using towers, not a laptop, with their Eizo monitors. One is running Mt. Lion, and the other Mavericks.

I hope this helps you investigate what the issue is. I'm relieved and glad this is no longer an issue for me as I am entering my busy time which print making will be a big part of. If you have any more questions or want me to perform any more tests, please do not hesitate to contact me.

Best,

Greg Nikas
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Chris Cox

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That sounds like the Eizo software is not calibrating correctly somehow (item 5 being a big clue...).
You probably want to let Eizo know about this.
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GREG NIKAS

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I've spoken with Eizo a couple of times, they are very helpful, and they are not sure about this one / can't figure out why that would be but are looking int it. I'm up and running and that is all I care bout at the moment. But it sure would be nice to figure this out, because as I said, I still have three friends who can't, even doing what I've done. Sure would be nice if Adobe would chime in.
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GREG NIKAS

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Tina, Jeffrey, any info you can share??