Photoshop CC: Photo won't stay cropped

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  • Problem
  • Updated 5 months ago
  • (Edited)
I cropped my photo to a square and hit enter and saved it with a new name. When I try to upload the square image to a stock site I end up with the old rectangle again. I opened it in Photoshop CC did it again and still have the same problem. When it opens it shows the square crop with the little dancing ants around it even though I saved it so that they disappeared before I closed it. I've tried this several times now and saved as tiff, psd and png as well as jpeg to no avail. What's the deal here? Is this just a bug in CC?Am I missing something? I've been using PS for years and this is ridiculous.
I don't like the way the new crop tool interface works either - agree with those who hated it in CS6 - though I do like the 1:1 and other aspect ratios, if only it stayed cropped after using them.
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Marianne Campolongo

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  • frustrated

Posted 5 years ago

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Chris Cox

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That sounds like you used a selection tool (marquee), not the crop tool.

And I haven't heard of anyone else with that problem.
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Marianne Campolongo

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Nope, used the crop tool.
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Sef

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Make sure you've fully executed the crop:

Is delete cropped pixels checked in the crop tool bar?
Does your document contain a smart object? In that case, the image beyond the canvas edge is preserved whether or not delete cropped pixels is checked.

This is pretty unusual though - the site you're uploading to may be messing with your image.
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Marianne Campolongo

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Thanks. Good thoughts but none of those caused the problem.
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Sandy Comeau

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Well, the smart object deal was my problem and you solved it!!! Tyvm
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Sef

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Nice!
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Marianne Campolongo

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Thanks for your quick response but I did everything you both said. I used the crop tool NOT the marquee tool (I'm a longtime PS user not a newbie). I clicked on delete cropped pixels. No smart objects in the file. It was just a single layer tiff I wanted to crop.

It showed up uncropped when I brought it into LR 4 too, so it's not just the site I was uploading to - in fact, all the sites I upload to ended up with it uncropped.

I resolved it by cropping in LR 4 and then exporting it as a new jpeg with a different name. It certainly seems like a bug in PS CC when using the 1:1 ratio in the crop tool.
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Sef

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Bizarre - thanks for posting your solution.
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TinaC, Tier 3 support engineer

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Try restarting Photoshop by holding down the shift key, to turn off third-party plug-ins.
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Robert Smith

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I have the same issue - 1:1 crop, and not deleting the cropped pixels. When I subsequently expand the canvas size to provide a margin, the vertical edges are filled with the pixels I'm trying to delete, resulting in an image with top and bottom margins only. Strange thing is, I have done this to over a hundred images, and never had a problem. Since I'm using an action, I am confident that I am using the same steps. Why the problem suddenly appeared is a mystery.
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Cristen Gillespie

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I don't know what version of PS you're using, but assuming it's recent, are you sure you have the icon to delete cropped pixels enabled in the Options bar? It's an easy one to overlook.
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Marianne Campolongo

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This question was from four years ago. When CC updated again the problem stopped. Still no clue why it happened but glad it didn't last too long.

Sorry Robert, I wish I could give you a way to fix it. From what I recall (it was 4 years agoI just used Lightroom when I wanted to crop an image until there was another update and then it worked again. I have cropped hundreds of photos successfully since then.

Thanks again to those who tried to help. Wish I had advice for those having this problem now. The only issue I've had with 2018 updates is that my Nik filters usually don't work - but if I keep it to two steps, sometimes they do. Maybe try cropping without using an action? Hopefully it's one of those glitches that will disappear. 
(Edited)
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Robert Smith

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Cockpit error - I was trying to crop a smart object. Thought I checked, but turns out, I hadn't.
Thank you for the reply.