Photoshop: CC pen tool lags

  • 6
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
In Photoshop CC the pen tool lags about half second from when it is initially clicked. This makes it very hard to work fast using paths. It literally takes half a second for an anchor point to appear after clicking.
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Fred Tatlyan

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Posted 6 years ago

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Andy McGinnis

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Interesting Fred, but I'm not following when you say "multi-threading". What type of issue is this, and what can our approach be to try and remedy it?
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klutman nermasit

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I'm curious, about why my last message has been deleted? Besides, the problem still presists.
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Chris Cox

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Nothing in this topic has been deleted that I can see.

And while a few people are seeing slowdowns, most users are not, and we can't reproduce a slowdown on our systems.
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r-bin

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Then try to reproduce it on their systems or similar )
I also reported this problem
http://feedback.photoshop.com/photosh...
And no answer...
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r-bin

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This reply was created from a merged topic originally titled
Photoshop: Can`t use pen tool on windows7(x86) on ps 13.0.1.2. and 13.0.1.3 because of hard lags and delay on mouse left click..


Can`t use pen tool on windows7(x86) on ps 13.0.1.2. and 13.0.1.3 because of hard lags and delay on mouse left click. These lags are also presents on cloud version of ps cs6 (13.1.2) and on all versions of ps cc include 14.1.2. On ps 13.0.1.1 and earlier there is no any pen lags.

Will be there any fix? Do you know about this ploblem?

p.s. sorry for my english.
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Andy McGinnis

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So it appears our solution to solve this problem, which remember also includes not being able to set path operations with the hotkeys - and =, is install Windows 8? Really?? Could someone from Adobe please at least express concern at this point, and that the issue is being addressed?
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Fred Tatlyan

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Andy, what I mean is that we have high end processors that use 8 cores. The relation I see between all of us is somehow PS doesn't seem to work so well with 8 core processors?

Any thoughts from adobe on this?
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Chris Cox

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Photoshop does well with any number of cores. Scaling probably won't be as good above 32 cores, however.
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Fred Tatlyan

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By mutli-threading I mean the ability of PS to use all 8 cores efficiently. This is beyond my expertise...just throwing thoughts out there.
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Chris Cox

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Yeah, the number of cores has nothing to do with this - unless there is a previously undetected OS or CPU bug.
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Marcin Krzyżaniak

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Windows 8 does not solve the problem. I work on win7/win8 now on win 8.1,
I'm using at the moment and AMD (Phenom II) as well as Intel (Xeon) processors NVIDIA graphics Card and AMD GPUs, and still come across this problem. It is far better on my HP Z620, but still not perfect - especially after 2-3 hours with PS/Illustrator when only solution is close all projects and reload adobe programs because i can't see what i'm doing because of this lag.
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Andy McGinnis

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At this point I'm just hoping someone from Adobe is addressing the issue at all...

So, Chris, is this something that is being addressed and fixed soon?
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Chris Cox

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After many attempts, we still cannot reproduce any such slowdown. So there is not much we can do.
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r-bin

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Try to reproduce pen lag useing PS on any vmware machine with win7.
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Andy McGinnis

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Ok, thanks for your reply.

My only response, and it's a very obvious one, would be- Why not find a colleague, friend, customer, whoever it may be, who is experiencing the pen tool lag and address the issue with his/her computer?
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Chris Cox

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Because we've tried, and still can't reproduce the problem.
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Fred Tatlyan

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Chris, what about using one of us remotely? Isn't there a screen share way of doing it?
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Andy McGinnis

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Ok, fair enough. Thanks again for responding. I suppose I'll be forced to reinstall CS6 until the issue is resolved. This glitch is just too frustrating.
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Chris Cox

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You might be better off checking your system to see why it is slowing down on your system and not for millions of other users.
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Andy McGinnis

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Well Chris, that's fine. I can check my system again, but this "slow down" as you call it isn't all there is. Remember those that are having the pen tool issues also can't preset path operations with the - and = keys. Are you saying our systems are causing this as well?

As I'm sure you've read, the pen tool lag issue suddenly goes away at random times, then starts up again. So yes, there's still a chance it's system related, but don't you think one of use by now would have found a common culprit?
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Andy McGinnis

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My next plan of attack is to disable virtually all start up processes, reboot, start PS first thing and see if the pen tool is lagging. Then from there all I know to do is to keep switching preferences around in PS, trying different combinations of drawing modes, etc.. BUT what does that tell us?? I'm a simple guy, and in no way a programmer, but that seems to be a software-related issue does it not?
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Chris Cox

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It still sounds to me like something on your system is causing some of these symptoms, like a plugin, a utility, or another application. And sometimes external causes aren't obvious (like drivers, or other apps).
And yes - that sort of debugging might help narrow down the possible causes.
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Andy McGinnis

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I'd like to try something, if you all wouldn't mind helping...

Those you of that are having the pen tool issues, can you tell me if any of your running processes on your Win7 64 system are the same as mine? I'm trying to narrow down a possible culprit. It seems at times that after I boot up and start PS immediately, the pen tool lag goes away temporarily, so I'm wondering if a certain process is causing the issue. And it makes sense if it's a Windows exclusive process or app.

Currently running (ones with asterisk also run on startup):

Skype
Task Coach*
Chrome
Dropbox*
Zone Alarm Firewall*
SyncBack*
Avast*
Wunderlist*
Egnyte Map Drive*
Stickies*
iTunesHelper.exe*
acrotray.exe*
NvBackend* (nvidia updater)
I also have a couple autohotkey scripts on startup, but I couldn't imagine those would hinder anything

Thanks to anyone who helps out!
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Fred Tatlyan

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Andy, from what you have listed, I run
Skype
Dropbox
Avast
itunes
acrotray
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r-bin

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All of this begun after this update
http://blogs.adobe.com/photoshopdotco...

So after this:
"Notable Windows specific bugs fixed
...
Pen tool input doesn’t draw correctly
"
What was that bug? I dont know about it. All day long i work with pen tool.
And know the bug even on PS 14.2.1 incorrect pen output when GPU is off and "constrain path draggig" if off.
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Andy McGinnis

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??

I'm sorry Vladimir, I didn't understand your post at all..
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Chris Cox

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Pen Tool drawing incorrectly
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Andy McGinnis

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Ok guys I just wanna update you all in regards to the original topic...

I've been trying to narrow down to a specific process on my system that could be causing the pen tool lagging. Here's what I've found so far. I did a restart, opened up Photoshop first thing before any apps, and there was no lag. Also, here is a list of processes, as of today, that seem to NOT cause the lag:

Skype
Dropbox
task coach
wunderlist
egnyte map drive
csrss.exe
belkin monitor
nvxdsync.exe
NvBackend
nvtray
nvstreamsvc
nvvsvc
zatray
BelkinSetup
12 processes of Chrome(!)
Illustrator.exe
EXCEL.exe
winlogon.exe
AvastUI.exe
SynBackFree.exe
EEventManager.exe

I will add to the above list as I confirm which does not affect the pen tool

Currently, I still have no lag in the pen tool. HOWEVER, after I opened a PDF and ran Acrobat, there WAS a lag. I closed Acrobate.exe with task manager, and the lag stopped! Now, before we get overly excited, I did reopen Acrobat to test, and I couldn't get the lag to come back. So, Chris, or any Adobe folks on here, based on my testing so far, do you have any input on what's happening?
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Andy McGinnis

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Hey everyone,

So Chris, or whoever from Adobe may see this...

I was thinking this morning, as my pen tool continues to lag and I'm unable to preset path operations with shortcut keys.....

You guys keep deferring by telling us Win7 64 users there must be a process or system setting on our machines that's causing the problem. Fine. Maybe there is a process that cause CC to behave this way. How is it then our systems fault? I've searched diligently, trying to narrow down a setting/process that's causing the issue. But the glaring truth remains. WE DIDN'T HAVE THE ISSUE WITH CS6. Doesn't this fact demand that it's the software's fault??

Why should we hunt down and end processes one by one until your software works correctly?

Please explain this to me, and many others in the thread. I for one will not brush this issue under the rug. It greatly and adversely affects my daily workflow.

Thanks
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ILYA SAKHNENKO

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I have the same problem since the last update. When you just open a picture, everything is fine. But as you do something, the mouse click operations have more and more delays (freezes at pressing the mouse). This affects all operations: selection, moving a path point, color picking, etc... The only solution is closing and reopening the PhotoShop (reloading a file does not help). I also tried reducing and turning off video acceleration, changing the allowed memory usage. It looks like at each click operation they create a history restore point sticking with some clutter.

64 bit, AMD (latest drivers), Kaveri A10, 8 GB mem, SSD as the primary disk, plenty of free space.

This PhotoShop CS6 is a strange beast. It does not look like they take care of the bugs. E.g. in the Russian version (I had to buy a localized one because it was much cheaper) when you convert an image to grayscale you get a dialog with two buttons: "Cancel" and "Cancellation", and you just have to guess where to click. The super-simple and obvious bug is present from the beginning and not fixed so far.
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Chris Cox

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Make sure you have installed all the CS66 updates. And you are already 2 major versions of Photoshop behind...

And you still need to see what on your system (drivers or other applications) could be slowing down Photoshop. This is not a problem that most people experience, and seems to be caused by things outside of Photoshop.
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ILYA SAKHNENKO

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I have all the updates installed, tried it without starting other applications.
Since a) I do not have this kind of lags (or any other lags) in other software packages (including the ones which we develop ourselves) and b) this problem was not present before the last updates and c) the problem is not present when I just open Photoshop and the lag increases while working, I am not sure how it may be related to the things outside of the Photoshop.

I do not switch to the newer Photoshop versions because of the changed license model. We are using it sporadically to draw icons and screen previews and one-time license would be fine, while paying money each year seems to be overshooting. Also, looking at bugs which you encounter immediately after installing the software and starting working even after this long support cycle in CS6, I am not sure that the new version will be better.

Just a couple more:
- auto selection in the move tool was not working properly and it took me some time to understand that the setting whether to select a layer or a layer group are just exchanged (I do not know, maybe it is again an improper translation into the Russian)

- when you just install the software and set the grid to 1 pixel, it does not match the pixel grid:



Of course, I understand that Adobe here is a monopolist and it will need some time for other tool to reach the proper level, but when such an advanced program has such glitches that are easily seen, are easy to fix but never fixed - this makes me feel that the company, being proud of the software does not care about the needs that might be essential to the user workflow.

I might sound somewhat too aggressive but that glitches is not what I expected for that money.
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Goleanu Marius

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i experience the same problem, pen delays few minutes after opening Photoshop.
But you know what is the funny part?
Pen only delays when i use it with mouse (Asus ROG). with graphic tablet (wacom-bamboo) has 0 lag.

all drivers are up to date.

Any explenation?
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Jason Moore

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I found a technique that works for me.

While having the Pen Tool selected, look at the top tool panel.

- Click on the "Align" icon (3rd from the left of the Auto Add/Delete check box)

- Check "Align to Canvas" (mine was defaulted to Align to Selection)

That's it!!

This worked for me - even when I selected "Align to Selection" again.

This may be a temporary workaround, meaning you may have to do it after closing Photoshop and re-opening, but at least it fixes the problem for your current session.

Please test and report back. Would love to see if this helps anyone else.



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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This should be fixed in the most recent CC update (2014.2.2).
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Remove Me Now Please

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Not for me..
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Richard Hunt

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I had this problem about 10 months ago but it went away with an update. Now it's back again. It makes the pen tool pretty much unusable at any decent speed.
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Ken Sarafin

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I'm still experiencing a delay on my click/software response of the pen tool, but interestingly, as another poster previously mentioned, I have no delay when using my Wacom Intuos4 Medium tablet. The delay only occurs with my mouse (I'm using a wired Logitech). Maybe a Wacom driver incompatibility or a mouse issue?
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Richard Hunt

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This is still occurring for me. Photoshop and Nvidia card up to date.

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Operating System: Windows 7 64-bit
Version: 7 SP1System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
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De-Interlace 16.0.1
Dicom 16.0.1
Difference Clouds 16.0.1 (2015.0.1 x001 x003)
Diffuse Glow 16.0.1
Displace 16.0.1
Dry Brush 16.0.1
Eazel Acquire 16.0.1 (2015.0.1 x001 x003)
Entropy 16.0.1 (2015.0.1 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 16.0.1
FastCore Routines 16.0.1 (2015.0.1 x001 x003)
Fibers 16.0.1
Film Grain 16.0.1
Filter Gallery 16.0.1
Flash 3D 16.0.1 (2015.0.1 x001 x003)
Fresco 16.0.1
Glass 16.0.1
Glowing Edges 16.0.1
Google Earth 4 16.0.1 (2015.0.1 x001 x003)
Grain 16.0.1
Graphic Pen 16.0.1
Halftone Pattern 16.0.1
HDRMergeUI 16.0.1
HSB/HSL 16.0.1
IFF Format 16.0.1
IGES 16.0.1 (2015.0.1 x001 x003)
Ink Outlines 16.0.1
JPEG 2000 16.0.1
Kurtosis 16.0.1 (2015.0.1 x001 x003)
Lens Blur 16.0.1
Lens Correction 16.0.1
Lens Flare 16.0.1
Liquify 16.0.1
Matlab Operation 16.0.1 (2015.0.1 x001 x003)
Maximum 16.0.1 (2015.0.1 x001 x003)
Mean 16.0.1 (2015.0.1 x001 x003)
Measurement Core 16.0.1 (2015.0.1 x001 x003)
Median 16.0.1 (2015.0.1 x001 x003)
Mezzotint 16.0.1
Minimum 16.0.1 (2015.0.1 x001 x003)
MMXCore Routines 16.0.1 (2015.0.1 x001 x003)
Mosaic Tiles 16.0.1
Multiprocessor Support 16.0.1 (2015.0.1 x001 x003)
Neon Glow 16.0.1
Note Paper 16.0.1
NTSC Colors 16.0.1 (2015.0.1 x001 x003)
Ocean Ripple 16.0.1
OpenEXR 16.0.1
Paint Daubs 16.0.1
Palette Knife 16.0.1
Patchwork 16.0.1
Paths to Illustrator 16.0.1
PCX 16.0.1 (2015.0.1 x001 x003)
Photocopy 16.0.1
Photoshop 3D Engine 16.0.1 (2015.0.1 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 16.0.1 (2015.0.1 x001 x003)
Pinch 16.0.1
Pixar 16.0.1 (2015.0.1 x001 x003)
Plaster 16.0.1
Plastic Wrap 16.0.1
PLY 16.0.1 (2015.0.1 x001 x003)
PNG 16.0.1
Pointillize 16.0.1
Polar Coordinates 16.0.1
Portable Bit Map 16.0.1 (2015.0.1 x001 x003)
Poster Edges 16.0.1
PRC 16.0.1 (2015.0.1 x001 x003)
Radial Blur 16.0.1
Radiance 16.0.1 (2015.0.1 x001 x003)
Range 16.0.1 (2015.0.1 x001 x003)
Render Color Lookup Grid NO VERSION
Reticulation 16.0.1
Ripple 16.0.1
Rough Pastels 16.0.1
Save for Web 16.0.1
ScriptingSupport 16.0.1
Shake Reduction 16.0.1
Shear 16.0.1
Skewness 16.0.1 (2015.0.1 x001 x003)
Smart Blur 16.0.1
Smudge Stick 16.0.1
Solarize 16.0.1 (2015.0.1 x001 x003)
Spaces 16.0.1
Spatter 16.0.1
Spherize 16.0.1
Sponge 16.0.1
Sprayed Strokes 16.0.1
Stained Glass 16.0.1
Stamp 16.0.1
Standard Deviation 16.0.1 (2015.0.1 x001 x003)
STL 16.0.1 (2015.0.1 x001 x003)
Sumi-e 16.0.1
Summation 16.0.1 (2015.0.1 x001 x003)
Targa 16.0.1
Texturizer 16.0.1
Tiles 16.0.1
Torn Edges 16.0.1
Twirl 16.0.1
U3D 16.0.1 (2015.0.1 x001 x003)
Underpainting 16.0.1
Vanishing Point 16.0.1
Variance 16.0.1 (2015.0.1 x001 x003)
Virtual Reality Modeling Language | VRML 16.0.1 (2015.0.1 x001 x003)
Water Paper 16.0.1
Watercolor 16.0.1
Wave 16.0.1
Wavefront|OBJ 16.0.1 (2015.0.1 x001 x003)
WIA Support 16.0.1 (2015.0.1 x001 x003)
Wind 16.0.1
Wireless Bitmap 16.0.1 (2015.0.1 x001 x003)
ZigZag 16.0.1

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html
Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

Installed TWAIN devices: NONE