Photoshop CC on my laptop starts then shuts down almost immediately

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Photo of John Mayes

John Mayes

  • 4 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
We need a lot more information.

Is it crashed?
Does it just exit without any errors?
What OS version?
Has it ever worked?
Photo of John Mayes

John Mayes

  • 4 Posts
  • 0 Reply Likes
It Starts then shuts down
No errors
windows 7
At First it worked OK
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
OK, so it's not crashing, but it sounds like the activation database thinks that your license is expired for some reason.

Log out of the Creative Cloud app, quit that app, then launch Photoshop - it should ask you to sign in, and that normally resets the licensing information.
Photo of Arsenia Mojikon

Arsenia Mojikon

  • 1 Post
  • 0 Reply Likes
What about windows 8? Mine's opened perfectly but whenever I wanted to insert images or even new background it crashed..is this got to do with my graphic card or memory or something else? As for graphic card, I have AMD..seems quite good?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Check the Windows system event viewer for crash details. Yes, buggy video drivers are a common cause of crashes.