photoshop cc not responding on Windows 8.1

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  • Updated 4 years ago
  • (Edited)
I install the photoshop CC and every time I click on the program its freeze and not responding...
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Ivelys Garcia

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Posted 4 years ago

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Chris Cox

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Have you installed all the Photoshop CC updates?
What OS version are you using?
Do you have any third party plugins installed? Have you tried disabling them?
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Ivelys Garcia

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Thank for respond...I have all the photoshop cc updates, I have windows 8.1 and I dont have any third party plugins...
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Chris Cox

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Reset Photoshop's preferences and see if that helps (could be a corrupt prefs file, or some stale OS settings).

If that doesn't work, then you probably want to try making a new user, logging on as that user, and running Photoshop (that will test if it is a system utility or setting associated with your account).
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Ivelys Garcia

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Ok I did and it still not working
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Chris Cox

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Even with a new user?
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Ivelys Garcia

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Yes , I create a new user account and it still not responding :( What alse can I do to fix that problem?
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Ivelys Garcia

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I just bought this computer and the first thing I did was install photoshop