Photoshop CC : selecting wrong menus on Windows 8.1

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  • Updated 4 years ago
  • (Edited)
When attempting to select a menu, the menu highlighted will select the next menu to the right by 1 or 2 columns. This is only apparent when using a screen resolution of 2560 x 1440. I am using Windows 8.1 (64 bit) and a Dell XPS8700 desktop with 32GB ram. The monitor is a Samsung S27B970 (monitor 2) and the graphics card is a Nvidia Geforce GTX 650 Ti. Windows implies that all software is up to date and Nvidia that I have the latest driver. The Photoshop CC version 14.2.1 x64.
For example, if I attempt to select the Filter menu, when the mouse moves down to select the menu item, the highlighted menu column will jump to the next menu to the right by 1 or 2. Oh and I'm using a dual monitor system. The 1st monitor is a Samsung S22B350 at a screen resolution of 1920 x 1080.

Best of luck.

Alan
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Alan Murray

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Posted 4 years ago

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Chris Cox

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So a driver or utility on your system is causing the mouse to "jump" when you try to open a menu?

Have you checked all the related drivers (mouse, tablet, etc.)?
What utilities are you running that might alter mouse or menu behavior?
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Alan Murray

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This problem only happens when using Photoshop CC. No other programs have this issue. The mouse pointer does not jump, its what is highlighted that jumps to the right! The mouse response is accurate. The file menu appears to be OK, but as you progress across to select other menus, this relative offset appears to increase? This only affects Photoshop CC 64 or 32 bit!
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Chris Cox

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But what you're describing is not something that Photoshop can do.

And you can start figuring out what is going on by answering the questions I asked.
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Alan Murray

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Hey Chris, wow keep your hair On.... haha.

The following Apps were disabled and their respective drivers/software updated accordingly if available.

1. SnagIT version 11.4.3 - no change
2. Intuos5 graphics tablet, touch & pen - no change
3. Dell USB mouse - no change. Replaced with Logitech wireless mouse - no change

I have disabled a number of Apps at Startup, but with no change in the behaviour/response of the menus when using a mouse, graphics tablet pen or touch.

When the vertical resolution is increased to 1440, which is the monitors maximum vertical resolution, problem is apparent. All other Apps don't have this issue. Other Adobe Apps don't have this issue.

I have taken some video of the problem.

Thank you :-)
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Martin Goneau

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I saw a problem similar to that in an earlier version of photoshop on a tablet PC. It was only happening when the screen was rotated 90 degrees. Does the problem show on the other monitor? Have you tried switching the monitors in the control panel to find out if the problem switch monitor or goes away? If it goes away and you don't want to physically switch your monitors, you could try switching the connection on the graphic card.
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Alan Murray

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Thanks for the advice, but physically switching the O/P to the monitors does not resolve the issue.
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Alan Murray

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This issue has now been resolved with the update to :-
Photoshop CC 2014.

THANK YOU ADOBE!