Photoshop CC: Having persistent trouble with placing

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  • Problem
  • Updated 4 years ago
  • (Edited)
While placing PSD files from Bridge (CC) I often see this problem. In the attached image you see what happened after placing a 3rd PSD file from Bridge.



After that, nothing works, even if I delete all layers. I have to close Pshop.



I tried with all GPU option, inclunding no use of GPU. My machine is Win 7 x64 Quad core with 8GB and fast disks. I had a similar problem (but quite seldom) with CS4. But now it is irritating.
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Kostas Harvatis

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  • frustrated

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you remove Bridge from the equation, by selecting File>Place from Photoshop, does the problem still occur?
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Kostas Harvatis

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In a first quick test, it works. I will try again with different combinations, but it looks like Bridge has some serious problem. Needless to say that mass-placing while in a workflow is only possible thru Bridge.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. For troubleshooting purposes, it would be good to know if the Bridge path is the only path causing the problem.

Just to confirm you have all the Bridge updates to 6.0.1.6? (Choose Help>About Bridge... to see the version number)
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Kostas Harvatis

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Yes. 6.0.1.6. (x64).
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Kostas Harvatis

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Also note that the above patterns change randomly each time I turn off or on any layer, or delete one or all of them.
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Kostas Harvatis

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Please disregard previous messages, as the problem occurs also with direct placing in Photoshop.



This happened on the 2nd placing, whereas yesterday in my first test I did 4-5 placing with no problems.

Also please note that my feeling says it has something to do with the files themselves. At some point, just before I posted this, Photoshop CC would not even open a single PSD file which was created a couple of hours before (same PC, same Photoshop). It would open just a transparent layer with the size of the existing file.
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Kostas Harvatis

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Another case of buggy file placing. Which actually is not placing, but moving an open document to the current document (with the move tool).

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Kostas Harvatis

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I suspect the problem lies within the single documents themselves. I also stronly suspect that smart objects within placed documents cause problems. But the above case is with rasters. And below you see what happened when I tried to flatten the final document.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are the documents you are placing reside locally? Or stored on a server or network device?
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Kostas Harvatis

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Everything is local.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When you zoom in and out of the image, does the image corruption/view change?

When you disabled OpenGL, did you restart Photoshop between changing the setting?

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Kostas Harvatis

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Sometimes it does, sometimes it doesn't. I have tried with GPU processor off, and of course all the options in the advanced settings. No difference.

I even have a PSD file that it was saved with all the garbage (the last posted image).

Let me say again that I had similar problems with CS4 on WinXP x64 (no GPU options there at all). But they were very rare with CS4. This new CC installation is on Win 7 x64, but with the same hardware.

Here comes the sys info:

Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 4
Processor speed: 2999 MHz
Built-in memory: 8190 MB
Free memory: 4846 MB
Memory available to Photoshop: 7174 MB
Memory used by Photoshop: 75 %
Image tile size: 1024K
Image cache levels: 5
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=512
gpu[0].RectTextureSize=8192
gpu[0].Renderer="GeForce 9600 GT/PCIe/SSE2"
gpu[0].RendererID=1570
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="9.18.13.3221"
gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20131219000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="6.0.1"
gpu[0].OCLBandwidth=2.9515e+010
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number: 96040802951025413930
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Temporary file path: C:\Users\Kostas\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 931.5G, 400.1G free
Z:\, 931.5G, 537.7G free
C:\, 111.7G, 73.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

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pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 4.2.0.36
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
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svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
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tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
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Required plug-ins:

3D Studio 14.2.1 (14.2.1 x001)
Accented Edges 14.2.1
Adaptive Wide Angle 14.2.1
Angled Strokes 14.2.1
Average 14.2.1 (14.2.1 x001)
Bas Relief 14.2.1
BMP 14.2.1
Camera Raw 8.4.1
Camera Raw Filter 8.4.1
Chalk & Charcoal 14.2.1
Charcoal 14.2.1
Chrome 14.2.1
Cineon 14.2.1 (14.2.1 x001)
Clouds 14.2.1 (14.2.1 x001)
Collada 14.2.1 (14.2.1 x001)
Color Halftone 14.2.1
Colored Pencil 14.2.1
CompuServe GIF 14.2.1
Conté Crayon 14.2.1
Craquelure 14.2.1
Crop and Straighten Photos 14.2.1 (14.2.1 x001)
Crop and Straighten Photos Filter 14.2.1
Crosshatch 14.2.1
Crystallize 14.2.1
Cutout 14.2.1
Dark Strokes 14.2.1
De-Interlace 14.2.1
Dicom 14.2.1
Difference Clouds 14.2.1 (14.2.1 x001)
Diffuse Glow 14.2.1
Displace 14.2.1
Dry Brush 14.2.1
Eazel Acquire 14.2.1 (14.2.1 x001)
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Entropy 14.2.1 (14.2.1 x001)
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Fibers 14.2.1
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Filter Gallery 14.2.1
Flash 3D 14.2.1 (14.2.1 x001)
Fresco 14.2.1
Glass 14.2.1
Glowing Edges 14.2.1
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Graphic Pen 14.2.1
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IFF Format 14.2.1
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Matlab Operation 14.2.1 (14.2.1 x001)
Maximum 14.2.1 (14.2.1 x001)
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Photoshop 3D Engine 14.2.1 (14.2.1 x001)
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Pixar 14.2.1 (14.2.1 x001)
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Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Adobe Exchange
Kuler
Installed TWAIN devices: NONE