Photoshop CC: warning about color settings, and exits right after launch.

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  • Updated 4 years ago
  • (Edited)
i've got a problem when i try to launch Photoshop CC. A message error appears while the program is in progress and finaly stop it because "the files parameters colors use some parameters that doesn't run on this version with this systeme. F4574"
I use an iMac icore5 and OSX 10.8.5, the processor is an 2,9 GHz with 8Go 1600MHz DDR3 and the graphic card is a Geforce GT 650M 512Mo

Can you help me ?
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Sébastien Baude

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  • realy angry. A big deception

Posted 5 years ago

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Chris Cox

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That doesn't sound even remotely like a Photoshop error.
What does the error dialog look like?
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Sébastien Baude

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It Is written un my first post:
Color paramètres does not run Wotherspoon thaïs version ofCC on this système. F4574
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Chris Cox

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That is not what I asked.
Again, that does not sound even remotely like a Photoshop error.

What does the error dialog look like?
Don't tell me the text, show me a picture of the error dialog.
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Sébastien Baude

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Chris Cox

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It's a Photoshop error dialog, but that message and the numbers don't make sense at all.
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Sébastien Baude

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So, it is a photoshop error. What can i do ?
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Chris Cox

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It is supposed to say that the color settings are not valid. But the translation seems a bit off, and I have no idea why it has those numbers on the end.

Also, that alert just tells you that the settings will be reset to their default.
It doesn't prevent Photoshop from running.
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Sébastien Baude

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Sorry, but you are wrong.

While i click on "ok" Photoshop Is automaticaly closed without any other option. It is not running with default settings.

There Is a real bog that makes Photoshop CC unusefull on my Mac.
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Chris Cox

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I am looking at the source code. It isn't closing due to that warning, because that warning is just a warning and allows you to continue.

If the application crashed, you would get a crash report dialog.

So if Photoshop exits before launching completely, something else is going wrong - like an expired trial/license.

And because Photoshop exits early, it never rewrites the preferences to clear that bogus color settings file.
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Sébastien Baude

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I understand.

In fact, i upload the trial version few days ago but i never be up to use it for the same reason.
I though that it was becquée of the trial version.

So i décidé to buy it by the way of Adobe cloud monthly adesion. It was about a week after.
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Chris Cox

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OK, so something is wrong with your license information.

Go to the CreativeCloud app, and sign out, then quit the app. Now launch Photoshop, and it should prompt you to sign in with your subscription data, and update the license information.
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Sébastien Baude

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But, few monthes ago i used a trial of cs5 or cs6, i cańt remember
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Sébastien Baude

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Well, i've done all of steps, but the same message appeare at least and Photoshop doesn't work at all with the same message:


and after OK:
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Chris Cox

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OK, different error. Check the PSErrorLog.txt file in the Photoshop preferences folder - the last few lines should give an indication of what is going wrong.

And yes, the color settings message will keep appearing until you actually exit Photoshop and write out new preferences.
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Sébastien Baude

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Well, i can't find this file may be you could send it to me...
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Chris Cox

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It's an error log, not something I can "send".
It gets created in your Photoshop preferences folder.
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Sébastien Baude

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nothing ... anywhere
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Sébastien Baude

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Well, i've ve tried to launch Photoshop CC many times without any success . The last same message is appaering each time.

I've surched in every folder, but there is no PSErrorLog.txt file generated...
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Chris Cox

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OK, then something is very wrong with your system.
The error log could be prevented if permissions are wrong in your user preferences folder.
But the failure of the color settings indicates that you do have preferences.

The good news is that we tracked down the extraneous F4574 and poorly translated string, and are getting that fixed.

But there is something wrong with your system that prevents Photoshop from launching, or telling us why it cannot launch. And only you have your system to troubleshoot...
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Sébastien Baude

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Well i've been in contact which Apple Care and they resolved some of bad installation there is now only last one witch seems to be your part:
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Chris Cox

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Follow the previous troubleshooting again - you either have corrupt preferences, or another problem on your system. And without the PSErrorLog.txt file we can't track down what is causing the error.
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Sébastien Baude

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Please give me parmaters that i nedd ti install to run photoshop cc
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Sébastien Baude

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I use now Photoshop cs6 that run at the first time. But CC still don't work. There is no pb with my systeme, but i've got a pb with CC