Photoshop CC crashing on NVIDIA GT 540M (driver bug)

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  • Updated 5 years ago
  • (Edited)
Hi,
If I run Photoshop CC on NVIDIA GeForce GT 540M, 2GB RAM (OpenGL 4.3, detected by DoctorGL) Photoshop will fall with error "Program has stopped working". I have latest drivers. My integrated graphic card is slow and I can't create 3D effects. Can someone help me please?
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Strachalak

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Posted 5 years ago

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Chris Cox

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What does the crash report say is the faulting module?

When exactly does Photoshop crash?

Does Help -> System Info show anything about the crash?
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Strachalak

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Photoshop will crash immediately after launch, so I can't see System info. Crash report said only the program has stopped working. Here is screenshot of error:
http://www.jpeg.cz/images/2013/08/20/...
Sorry, it's in Czech, but here is translate:
"Program Adobe Photoshop CC has stopped working
Problem caused that program has stopped working correctly
System Windows will close the program and notify you whether there are solutions"
But after I close this message, Windows show me nothing.
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Chris Cox

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We need the details from the system logs, with the name of the faulting module. Quite likely the cause is the video driver, but it could also be a third party plugin, corrupt fonts, malware, etc.

Check Event Viewer > Windows Logs > Application
and find the crash event corresponding to the Photoshop crash, then we need to see the details.
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Strachalak

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I found this:
Název protokolu:Application
Zdroj: Windows Error Reporting
Datum: 20.8.2013 23:43:25
ID události: 1001
Kategorie úlohy:Není
Úroveň: Informace
Klíčová slova: Klasické nastavení
Uživatel: Není k dispozici
Počítač: Strachalaci-PC
Popis:
Chybný blok 3671904065, typ 1
Název události: APPCRASH
Reakce: Není k dispozici
ID souboru CAB: 0

Podpis problému:
P1: Photoshop.exe
P2: 14.0.0.0
P3: 51763d4f
P4: nvd3d9wrap.dll
P5: 8.17.13.2049
P6: 51c40f61
P7: c0000005
P8: 000089b4
P9:
P10:

Připojené soubory:
C:\Users\Strachalaci\AppData\Local\Temp\WER61D8.tmp.WERInternalMetadata.xml

Tyto soubory mohou být k dispozici zde:
C:\Users\Strachalaci\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_eedb1837c1065656a7dc40604df398f074f15b_0b52b5a2

Symbol analýzy:
Opětovné hledání řešení: 0
ID hlášení: 7d77cd35-09e1-11e3-ba6d-b870f4e2a4ae
Stav hlášení: 0
Kód XML události:

1001
4
0
0x80000000000000

44264
Application
Strachalaci-PC

3671904065
1
APPCRASH
Není k dispozici
0
Photoshop.exe
14.0.0.0
51763d4f
nvd3d9wrap.dll
8.17.13.2049
51c40f61
c0000005
000089b4

C:\Users\Strachalaci\AppData\Local\Temp\WER61D8.tmp.WERInternalMetadata.xml
C:\Users\Strachalaci\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_eedb1837c1065656a7dc40604df398f074f15b_0b52b5a2

0
7d77cd35-09e1-11e3-ba6d-b870f4e2a4ae
0

If You need translate Czech words, please tell me, I can do that. I don't want to translate it bad, so I let the original text.
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Chris Cox

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Yep, your video card driver (nvd3d9wrap.dll ) is crashing.

Contact NVidia. You might have bits of an older driver still on your system, or something else wrong with the driver that can be cleaned up easily. If not, and it really is a bug in the driver, then NVidia will need more information to isolate the bug for their engineers to fix.
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Strachalak

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Thank You very much :)
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Strachalak

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Hello,
NVIDIA sent me here again. This problem is specific for Photoshop Creative Cloud. (Photoshop CS5, CS6 and others programs are working)
I look forward for Your help
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Chris Cox

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No, that has nothing to do with it. You aren't using Premiere.
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Strachalak

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Programators from Nvidia don't know, where is the problem. In informations about Photoshop CC specs are not listed the graphic cards.
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Chris Cox

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Yes, because Photoshop isn't limited to specific cards. Photoshop's GPU code works with any GPU and driver that work correctly. But you have a driver version that does not work correctly and is crashing. So you either need to update the driver, or contact NVidia and work with them to get the driver bug fixed.
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Strachalak

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I have latest drivers. (Certified WHQL drivers). Programators from Nvidia will wait for Your reply.
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Chris Cox

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NVidia needs to hear FROM YOU -- it's your system that has a crashing bug in their code. I don't have a system that crashes in the NVidia driver, so I can't help them figure out why their driver code is crashing.
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Thomas Groman

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I had the same issue. The issue seems to be caused by NVIDIA Optimus (GPU switching). I resolved it by using the NVIDIA Control Panel and changing the graphics processor to the processor that wasn't selected (Do this via NVIDIA Control Panel -> Manage 3D settings, Program Settings tab). Currently, I have the "Integrated graphics" (Intel 3000) selected, but Adobe's GPU sniffer tells me the 540m is being used by Photoshop CC and Preferences -> Performance shows the same. I have full Adobe Photoshop CC functionality, no warning messages, and no crashes.

BTW... I'm using two external monitors (1 HDMI and 1 DVI (on the mini display port w\ converter) and not using the laptop screen.

NVIDIA - please fix this.