Photoshop cc crashing at startup

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  • Updated 3 years ago
Hi..... I have problems with photoshop cc crashing right after startup, i've tried reinstalling a few times and signing out and in of creative cloud both with no luck.

Im running windows 7 64 bit.

What should i do?
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Dennis Just Thaarup

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Posted 4 years ago

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Chris Cox

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What does the crash report say?

Have you installed the Photoshop CC updates?

Most crashes at launch are due to corrupt preferences, bugs in drivers (video, tablet, printer, scanner), bugs in third party plugins, and corrupt OS font files or font caches.
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David, Official Rep

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Another idea, Dennis, is that you might have a corrupted font. Did you recently install any new ones, particularly from across the Internet?
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Dennis Just Thaarup

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I don't get a crash report...

And when i search for updates, there is non.

I haven't installed any fonts ever.....

I've tried updating my drivers but it says everything is up to date
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Chris Cox

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Check the system Event Viewer for the crash details.
We especially need the name of the faulting module.

And while you may not install fonts, the OS does, and application do, and any of them can become corrupt due to disk problems.

For drivers - go to the device manufacturer's website, NOT Microsoft (whos drivers are frequently years out of date).
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Dennis Just Thaarup

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I have now looked in the event viewer but didn ́t seem to find anything but this:

The description for Event ID 0 from source NA_Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

dwCtrlCode default

if there should look for more then please guide me to were i find it, because i ́m not use to look in that inviroment.
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David, Official Rep

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Hi Dennis,

Have you tried trashing your preferences at startup? Does the crash happen if you start the app without working on a specific file? Does it happen all the time?

If you'd like, we can do a web-hosted screenshare so I can help you get to the bottom of the problem. Let me know if this is something you'd be interested in. All you need is a stable internet connection (and a phone line is handy so we can speak live).

Thanks,
David
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Dennis Just Thaarup

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I haven't tried trashing preferences at startup, because i don't know how!

The crash happens everytime i click the photoshop icon, if right click on a photo and choose open with photoshop the raw converter opens and i can edit the photo but as soon as i want to yransfer it to photoshop, it crashes....

Maybe a screen share solution is the best.... Only thing is, im sitting in Denmark so the time difference could be a challenge, were in the world are you located?
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David, Official Rep

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Hiya Dennis,

To trash your preferences, hold down the Alt, Ctrl, and Shift keys while starting up Photoshop. You'll get a dialog asking if you want to delete your settings. Click Ok. That's it.

I regularly do screenshares around the world. That's no problem. I'm in San Jose, California (9 hours behind you) and will follow up with an email.

Thanks,
David
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Adrian Ford-Crush

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Same problem here. Tried unistalling / re installing several time. Also tried loading with the CRTL+Shift+ALT to delete preferences and still no joy.

It crashes every time I try and load it either when trying to open a document or just opening the program on its own. Like Dennis I'm running Windows 7 64 bit

Happy to do a remote session if it'll help.

Thanks,

Adrian

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Adrian Ford-Crush

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I just updated my AMD HD5450 display driver and it seems to have fixed the problem :)
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Dennis Just Thaarup

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Hi David

I was expecting one your colleagues to contact me so that I could get the problem solved!!!

Did I misunderstand something?

I'm looking forward to some help
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Jozef Krajčo

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Chris Cox

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You didn't crash at all - you just exited the app immediately, which means that your license information is bad or expired.
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Dennis Just Thaarup

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Hi chris

I'm having the exact same problem, but how can it be a license problem when I run lightroom without any problems and I have downloaded both through the creative cloud app having the photography package with lightroom and photoshop?

Wouldn't both be having license problems then?
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Jozef Krajčo

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I checked the license.
Is there an error -26

Any idea how to solve it?
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Dennis Just Thaarup

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Hi...
I have now tried to sign out of creative cloud and then I signed in again with a new adobe id which haven't been been used before. I then opened photoshop again and choosed continue trial and then photosops opens fine.

so maybe it is a license problem.

But what can fix this?
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Jozef Krajčo

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I reinstalled windows. Photoshop works.
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D LaJoie

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After reading a few of these posts I saw a lot said about graphics so I went into Device Manager and updated my graphics driver. Photoshop opened without crashing.