Photoshop CC 2014: Crashes When Opening .3ds File

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I have the latest version of Photoshop CC, with all the updates. For some reason, whenever I try to open a 3ds file, Photoshop crashes with the following errors:
Exception Code: c000001d
Exception Offset: 0000000004932e12

Here's the printout of my System Info.

Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59 x64
Operating System: Windows 8.1 64-bit
Version: 6.3
System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Processor speed: 998 MHz
Built-in memory: 3534 MB
Free memory: 1839 MB
Memory available to Photoshop: 2852 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Touch Gestures: Disabled.
Windows 2x UI: Disabled.
Image tile size: 132K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
Display: 2
Display Bounds: top=0, left=1366, bottom=1080, right=3286
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=512
glgpu[0].GLName="AMD Radeon HD 8210"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="14.100.0.0"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 8210"
glgpu[0].GLRendererID=38964
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20140417000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.30"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 AMD-APP (1445.5)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1445.5)"
clgpu[0].CLMemoryMB=765
clgpu[0].CLName="Kalindi"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1445.5 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=7.23477e+009
clgpu[0].CLCompute=35.5791
License Type: Tryout Version
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\Blodgett\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 456.2G, 90.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/04/14-23:42:44 79.554120 79.554120
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/04/23-10:46:55 79.554276 79.554276
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 2014/03/05-14:49:37 5.0.33 79.552883
AdobePDFL.dll PDFL 2014/03/04-00:39:42 79.510482 79.510482
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPFiles.dll Adobe XMP Files 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPScript.dll Adobe XMP Script 2014/01/13-19:44:00 79.155772 79.155772
adobe_caps.dll Adobe CAPS 8,0,0,7
AGM.dll AGM 2014/04/14-23:42:44 79.554120 79.554120
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50) 1.000000
ARE.dll ARE 2014/04/14-23:42:44 79.554120 79.554120
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/04/14-23:42:44 79.554120 79.554120
BIBUtils.dll BIBUtils 2014/04/14-23:42:44 79.554120 79.554120
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/04/14-23:42:44 79.554120 79.554120
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
imslib.dll IMSLib DLL 7.0.0.145
JP2KLib.dll JP2KLib 2014/03/12-08:53:44 79.252744 79.252744
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/03/25-23:41:34 79.553444 79.553444
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.0
Plugin.dll Adobe Photoshop CC 2014 15.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.0.0.74
PSArt.dll Adobe Photoshop CC 2014 15.0
PSViews.dll Adobe Photoshop CC 2014 15.0
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 15.0 (2014.0.0 x001)
Accented Edges 15.0
Adaptive Wide Angle 15.0
Angled Strokes 15.0
Average 15.0 (2014.0.0 x001)
Bas Relief 15.0
BMP 15.0
Camera Raw 8.0
Camera Raw Filter 8.0
Chalk & Charcoal 15.0
Charcoal 15.0
Chrome 15.0
Cineon 15.0 (2014.0.0 x001)
Clouds 15.0 (2014.0.0 x001)
Collada 15.0 (2014.0.0 x001)
Color Halftone 15.0
Colored Pencil 15.0
CompuServe GIF 15.0
Conté Crayon 15.0
Craquelure 15.0
Crop and Straighten Photos 15.0 (2014.0.0 x001)
Crop and Straighten Photos Filter 15.0
Crosshatch 15.0
Crystallize 15.0
Cutout 15.0
Dark Strokes 15.0
De-Interlace 15.0
Dicom 15.0
Difference Clouds 15.0 (2014.0.0 x001)
Diffuse Glow 15.0
Displace 15.0
Dry Brush 15.0
Eazel Acquire 15.0 (2014.0.0 x001)
Embed Watermark 4.0
Entropy 15.0 (2014.0.0 x001)
Export Color Lookup NO VERSION
Extrude 15.0
FastCore Routines 15.0 (2014.0.0 x001)
Fibers 15.0
Film Grain 15.0
Filter Gallery 15.0
Flash 3D 15.0 (2014.0.0 x001)
Fresco 15.0
Glass 15.0
Glowing Edges 15.0
Google Earth 4 15.0 (2014.0.0 x001)
Grain 15.0
Graphic Pen 15.0
Halftone Pattern 15.0
HDRMergeUI 15.0
IFF Format 15.0
Ink Outlines 15.0
JPEG 2000 15.0
Kurtosis 15.0 (2014.0.0 x001)
Lens Blur 15.0
Lens Correction 15.0
Lens Flare 15.0
Liquify 15.0
Matlab Operation 15.0 (2014.0.0 x001)
Maximum 15.0 (2014.0.0 x001)
Mean 15.0 (2014.0.0 x001)
Measurement Core 15.0 (2014.0.0 x001)
Median 15.0 (2014.0.0 x001)
Mezzotint 15.0
Minimum 15.0 (2014.0.0 x001)
MMXCore Routines 15.0 (2014.0.0 x001)
Mosaic Tiles 15.0
Multiprocessor Support 15.0 (2014.0.0 x001)
Neon Glow 15.0
Note Paper 15.0
NTSC Colors 15.0 (2014.0.0 x001)
Ocean Ripple 15.0
OpenEXR 15.0
Paint Daubs 15.0
Palette Knife 15.0
Patchwork 15.0
Paths to Illustrator 15.0
PCX 15.0 (2014.0.0 x001)
Photocopy 15.0
Photoshop 3D Engine 15.0 (2014.0.0 x001)
Photoshop Touch 14.0
Picture Package Filter 15.0 (2014.0.0 x001)
Pinch 15.0
Pixar 15.0 (2014.0.0 x001)
Plaster 15.0
Plastic Wrap 15.0
PNG 15.0
Pointillize 15.0
Polar Coordinates 15.0
Portable Bit Map 15.0 (2014.0.0 x001)
Poster Edges 15.0
Radial Blur 15.0
Radiance 15.0 (2014.0.0 x001)
Range 15.0 (2014.0.0 x001)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.0
Ripple 15.0
Rough Pastels 15.0
Save for Web 15.0
ScriptingSupport 15.0
Shake Reduction 15.0
Shear 15.0
Skewness 15.0 (2014.0.0 x001)
Smart Blur 15.0
Smudge Stick 15.0
Solarize 15.0 (2014.0.0 x001)
Spatter 15.0
Spherize 15.0
Sponge 15.0
Sprayed Strokes 15.0
Stained Glass 15.0
Stamp 15.0
Standard Deviation 15.0 (2014.0.0 x001)
STL 15.0 (2014.0.0 x001)
Sumi-e 15.0
Summation 15.0 (2014.0.0 x001)
Targa 15.0
Texturizer 15.0
Tiles 15.0
Torn Edges 15.0
Twirl 15.0
Underpainting 15.0
Vanishing Point 15.0
Variance 15.0 (2014.0.0 x001)
Water Paper 15.0
Watercolor 15.0
Wave 15.0
Wavefront|OBJ 15.0 (2014.0.0 x001)
WIA Support 15.0 (2014.0.0 x001)
Wind 15.0
Wireless Bitmap 15.0 (2014.0.0 x001)
ZigZag 15.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Installed TWAIN devices: NONE

Any help you can give me would be greatly appreciated. I've got a tight deadline for some work!
Photo of gabe blodgett

gabe blodgett

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Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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What is the name of the faulting module when it crashes?
Photo of gabe blodgett

gabe blodgett

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Hey Chris, thanks for the quick reply, sorry mine was not quick also. Here's the printout from the full problem details:

Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.0.0.58
Application Timestamp: 536b438e
Fault Module Name: Photoshop.exe
Fault Module Version: 15.0.0.58
Fault Module Timestamp: 536b438e
Exception Code: c000001d
Exception Offset: 0000000004932e12
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 7e62
Additional Information 2: 7e6208f5052590d75f6ca38d727c41a2
Additional Information 3: 6381
Additional Information 4: 638129fc100af4e28a573d1a45fb9040

By the way, i've tried to lower the 3d rendering settings, even to the lowest levels and it still crashes on me.
Photo of Chris Cox

Chris Cox

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OK, try with the 15.1 update released yesterday.
If that still crashes, we'll need to get a sample file that causes the crash.