photoshop CC crashes when brush size increased

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  • Updated 4 years ago
Dell XPS LapTop
Windows 7 64 Professional
GeForce GT 555M driver 327.23
8 gig memory
600 gig free disk space

Photoshop CC 14.01 X64 - PC keeps crashing when I increase brush size
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Bob Shiflett

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Posted 5 years ago

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Chris Cox

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What do you mean by "PC keeps crashing"?
A bug in Photoshop would just crash Photoshop.

It would be useful to see the system crash log and which module is crashing.

And have you updated the video driver from Nvidia's website?
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Bob Shiflett

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Latest video drive from Nvidia's website present

When I am in either camera raw 8.2 or Photoshop CC 14.01 X64 and I am editing a Canon raw image (.cr2) file and increase the brush to a larger size (this time using clone stamp) the pc crashes to a blue screen nvlddmkm.sys page_fault_in_nonpaged_area

it is reproducible-could not insert all of log so part of reliability log below crashed around 10:18 am 10/4/2013

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe

Problem signature
Problem Event Name: BEX64
Application Name: Photoshop.exe
Application Version: 14.1.2.427
Application Timestamp: 524002c6
Fault Module Name: WinTab32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 51b0c6f8
Exception Offset: 000007fee2f2933e
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: b4ee
Additional Information 2: b4ee5de6a2322745523997a782b35692
Additional Information 3: 072f
Additional Information 4: 072f0420f8966ccde0c18746e09f48ea

Extra information about the problem
Bucket ID: 3894015334
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Bob Shiflett

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Hey Chris,

Thanks for the help! I initially contacted dell and they checked a few things made sure video driver was up to date which I had already done through NVida, they said it sounded like a PS bug so hence here I am. I will check on the tablet driver and then see if it occurs again then contact NVida.

Thanks again
--Bob
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hassan kurdi

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I have the exact same computer and exact same problem!
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Bob Shiflett

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Updated my tablet driver, got the latest version of CC and haven't had issue for a while.
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hassan kurdi

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I formatted my laptop yesterday and re-installed windows 7 and all the drivers. dont have a tablet though so I wonder what the problem could be. I used to have the exact same problem before formatting the laptop but that was with windows c6. I wonder what could be the problem, the reason i formatted the laptop and got the new PS cc was to fix this issue, im in the middle of a quarter and im majoring photography, so you could imagine how much this sucks for me..
(thanx for sharing and trying to help Bob!)
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Chris Cox

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If you installed the Microsoft drivers (years out of date), then you still need to go to the GPU maker's website to get current drivers.