Photoshop CC crashes usually withing a minute of opening (ATI video driver)

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  • Problem
  • Updated 3 years ago
  • (Edited)
Faulting application name: Photoshop.exe, version:, time stamp: 0x52f4a9f2
Faulting module name: aticfx64.dll, version:, time stamp: 0x4fd62981
Exception code: 0xc0000005
Fault offset: 0x000000000008951c
Faulting process id: 0x520
Faulting application start time: 0x01cf5bdd985eecd8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\aticfx64.dll
Report Id: 616ff163-c7d1-11e3-9aff-001a4d56f5d6

Windows 7 Home Premium
Service Pack 1
Legally Activated

Intel Core 2 Quad CPU Q6600 @ 2.4gHz

Running ASUS 7870 Dual Video 2GB card and onboard Intel graphics card for third monitor.
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Tito Chatzis

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Posted 5 years ago

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Photo of Chris Cox

Chris Cox

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As you can see in the crash report, your ATI video card driver is crashing.
Update the driver from the AMD/ATI website to pick up the latest driver bug fixes.
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Adam Jerugim, Employee

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Try unplugging the third monitor (connected to the Intel graphics card) and see if the crashes stop occurring. Also if you can find some way to connect all 3 displays to the 7870 video card, that'll work best.
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jakub jan kwiatkowski

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yes yes yes :)))    THANK YOU