Photoshop CC crashes on launch (out of date video card driver)

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  • Updated 4 years ago
  • (Edited)
Hi,

I have just installed Photoshop CC and it crashes on launch. I have tried signing back in Adobe Creative Cloud and it is still happening.

The event properties are below:

Faulting application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e
Faulting module name: igdfcl64.dll, version: 8.1.0.2867, time stamp: 0x506355da
Exception code: 0xc0000005
Fault offset: 0x0000000000806613
Faulting process ID: 0x186c
Faulting application start time: 0x01cfa32e3a5d9f5b
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report ID: 7ab35b8b-0f21-11e4-beb2-208984678493
Faulting package full name:
Faulting package-relative application ID:

Any help on the cause and how to remedy it would be much appreciated.

thanks

Rob
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Rob Dinsdale

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Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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And as you can read in the crash report - your Intel video card driver is crashing.
Update the driver from Intel's website (NOT Microsoft or a system builder).