Photoshop CC: Arrow keys stop working in type tool / text in CC

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  • Updated 5 years ago
  • Solved
Hi there,

sometimes the arrow keys for moving the cursor in a text field do not work so I'd have to use the mouse to reposition the type cursor. After a restart of Photoshop everything works fine again.

There were some people with this issue in PS CS6 but as I use CC I decided to start a new topic.

System Info:
Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64; Operating System: Mac OS 10.9.2

Would be pleased if anyone knows a way to fix this.

Cheers
czery
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Jeremias Endres

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you by chance using a Wacom tablet?
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Jeremias Endres

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Hey Jeffrey,

no graphic tablet at all, nope.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have the Window>Application Frame on or off?
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David, Official Rep

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Howdy Jeremias,

I'd like to help you to get to the bottom of your problem.

How frequently does this problem happen? Once per day, per hour? Are you running any third party software to support your mouse or keyboard? What language is your keyboard and OS set to? Have you installed the latest updates to PS?

Thanks,
David
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Jeremias Endres

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Hey guys,

@Jeffrey: Application Frame is on.

@David: The problem appears more every hour than every day. No third party software for mouse / keyboard support. All updates are installed. OS language is German, PS language is English... could that cause this problem?

Cheers
Jerry
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David, Official Rep

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Howdy Jeremias,

I don't know the cause, but I'm thinking a mismatch between OS, app, and keyboard could be a factor. Which keyboard layout are you running? Which country-version? Which physical keyboard do you have plugged in?

Thanks,
David
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Jeremias Endres

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Hey David,

I am running German keyboard layout (QWERTZ) on a MacBook Pro, no external keyboard. I am wondering if it could be a mismatchas you described as the arrow keys are working fine sometimes and stop working just after a while.

Thanks for your effort anyway.
Jerry
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David, Official Rep

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Hallo Jeremias,

Okay, that's is strange. We did have a bug with the arrow keys, but it was fixed in 13.0.5 and 14.1, so you should NOT be seeing the problem in 14.2.1.

The steps for that bug were:
1) Launch PS with application frame on
2) Select type tool and type some words and commit
3) Layer panel> Opacity > enter any number > hit enter or return key
4) Place cursor inside text and use arrow keys right or left (up or down)

RESULT: arrow keys don't work due to a focus issue.

Is this what you are seeing? Are you seeing something else?

Thanks,
David
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Jeremias Endres

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Hi David,

nope, can't reproduce the error with these steps. Very strange... I will watch out for the exact steps to reproduce this and will post it here as soon as I can... I hope we can get nearer to the source of this problem.

Cheers
Jerry
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Jeremias Endres

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Hmmm, I really couldn't reproduce this issue with a specific action. It still seems to appear randomly. Any news or suggestions on this?

Cheers
Jerry
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Justin Lowery

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Can someone fix this already? It's a joke that sophisticated software (and now an annual expense) has such a nuisance of a bug. I have 20140730.r.148 on x64 so yes, it's still a current bug. I've had this issue since CS6...
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Timo Mämecke

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As a workaround you can minimize the window / bring another window to the front / drag it to another screen / make all of this stuff and with a bit of luck it will work again.

-- EDIT
Simply deselecting View > Application Frame and selecting it again seems to do the trick, too.
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Eric Zoller

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I'm having the same issue. Toggling in and out of application frame fixes it. Gotta agree with Justin though. Seriously annoying to be having these issues in 2015.
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David, Official Rep

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Howdy Eric,

I'd like to help you to get to the bottom of your problem.  Unfortunately, there must be one or more missing elements as we *CANNOT* reproduce this issue in-house.

How frequently does this problem happen? Once per day, per hour? Are you running any third party software to support your mouse or keyboard? What language is your keyboard and OS set to? Have you installed the latest updates to PS?  What other apps are running?  

Thanks, 
David
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Timo Mämecke

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Hi David,

(sorry Eric for replying here, it's a bit rude)

I can reproduce this error every time with this:

1. Application Frame is on
2. Make a text, no matter if Paragraph or Point Text and type something
3. Press commit or not, doesn't matter
4. Change to another window, type something there (like a browser input text, for me it works every time with Chrome, but I didn't test other apps)
5. Change back to Photoshop
6. With the text tool selected click the text
7. Arrow Keys won't work
--------
8. Deactivate Application Frame
9. Activate Application Frame
10. Arrow Keys work again

Sometimes it happens without typing something in another window, simply by interacting with another window.

It's Photoshop CC 2014 2.2, all updates installed. Like a few others here I have a Mac running Yosemite, German QWERTZ Keyboard Layout, but English Photoshop. (In case this could be a reason)

Best,
Timo
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Eric Zoller

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Thanks David for your timely response.

Timo has described the situation perfectly. I'm also running Photoshop CC2014 4.2.2 on a Mac Pro with Yosemite. U.S. Keyboard. All CC apps are up-to-date. Not running any new third party stuff.
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Beth

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I too am having this problem. In fact I am paralyzed by the slowness and weird glitches that hhapprn daily with my photoshop CC subscription. Not only can I no longer highlight my text size, kerning, etc and change with the arrows, but my layers randomly open up upside down.
(Edited)
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Chris Cox

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That sounds like you have bigger system problems. Are you using MacOS 10.10 by any chance?
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David, Official Rep

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Hi Beth,

I have to agree with Chris -- what you're describing sounds like something far more pervasive than the arrow-bug.  If you'd like to share the info on your system setup, perhaps we can help you get to the bottom this.

Thanks,
David
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Beth

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Thanks for wanting to help. I have odd glitch after odd glitch with this PS CC subscription! Caught up in trying to complete a project instead of finding the root of my problems. Here is the skinny: MacBook 2.4 GHz 2GB late 2011. Getting only gray highlight and inability to change anything incrementally with arrow keys in Character box. Occasionally able to get blue highlight on top options of size, but not in every file and not consistently. This is a newish problem and then there is the "it has flipped the contents of some of my layers upside-down" issue. Easy fix - just frustrating and time consuming. Not too worried with that - it is the type and font issue I need to solve asap. Thanks again!
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Beth

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Oh - Mavericks is what I am running for an OS
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Ryan Ahrens

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This has been a problem since CS6, it appears that Adobe is aware of the issue since there is a help section on it: https://helpx.adobe.com/photoshop/kb/.... I would like to add that this bug also causes the home, end, and delete keys to stop working. It's now 2015 and no patch has been released, I would like to know if Adobe is even working on fixing this bug or is it something we just have to accept as a way the product functions? I work with PS every day and have to change application focus every few minutes! It's incredibly annoying and hinders my work progress.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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As David notes above, that original issue was fixed in 13.0.5. I appears that some customers are hitting a different issue now.
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Justin Lowery

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And now you looked for a reason to remove my comment to hide your embarrassment. Wow. Really?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm not embarrassed about anything, but you can't swear on this site. Like I said, the original issue that was 100% reproducible with consistent steps was fixed. We'll need consistent steps to reproduce to try and fix this issue.
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David, Official Rep

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I've tried looking into this bug several times.  I was working on this just yesterday, in fact.

I cannot reproduce it using either the shipping or development versions of Photoshop on Mac OS 10.10 or 10.9.  

My machines are, admittedly, very "clean" -- that is, they have very little additional software installed other than Photoshop and, sometimes, other applications such as Illustrator, InDesign, Acrobat, Firefox, Chrome, etc.  My hardware is all standard -- keyboard and mouse, but no tablets and nothing "fancy."  In this configuration, I cannot reproduce the bug you are describing or any problem with the arrow keys and text.  That doesn't mean that I don't believe there's a problem, only that that I do not believe it's is caused by Photoshop alone -- there CLEARLY is some sort of interaction going on here that causes the arrow keys to fail.

Jeff is totally right -- this problem might have similar effects to the previous bug, but that one was reproducible AND solved several years ago.  This one still lacks a "smoking gun" needed to figure out the cause.  I will again ask people with this problem to:
 
   a) supply as much detail as possible about their setup and what they were doing during the session that caused the bug.  If this really is a simple or frequent bug, it should be fairly quick and easy to reproduce from launch, right?  Please share this information, so I can try and track down the cause.  What Timo did, above, was awesome and is tremendously helpful.  Unfortunately, this does NOT cause my system to hiccup.

   b) I will again offer to do a web-hosted screenshare with anyone having this problem in order to try to diagnose your system, application, etc.  This is free, safe, and easy.  I do it with users LITERALLY all over the globe, every week.  All you need is an internet connection, a phone line (the call is toll-free in most countries), and you might have to install an Adobe browser plugin.

We really do want to solve this issue, but without detailed clues, it's darn near impossible to solve.

Thanks,
David
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Justin Lowery

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Thank you for your complete and detailed response. I was frustrated earlier because it seemed like this was a nonissue based on the responses that have been posted. Thanks again.
(Edited)
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Timo Mämecke

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Hi David,

It seems like I overlooked something. I just encountered something new:

Interacting with another windows input text is _not_ causing the bug. Instead it happens every time when I change the application focus out of Photoshop and change the focus back into Photoshop with clicking somewhere on the Application Frame. So for example I click the Layers Panel, or the Navigator, or the Tools section, to change my focus back to Photoshop.
It won't happen when I change the focus back into Photoshop with clicking the Photoshop Icon in the App Bar or clicking into the empty space of a document.

Sorry for confusing you with the Chrome Input thing – it just worked every time because I change focus back into Photoshop with clicking on the Navigator. It's an habit.

If I can help fixing this bug with a screenshare, I'd love to help you.

Best
Timo
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Timo Mämecke

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Addition:

Let's assume the arrow keys don't work anymore because I clicked on the Application Frame.

Deactivating and activating the Application Frame is not the only solution to make the keys work again. It kinda work's vice versa.

So when I change focus to another window and back into Photoshop without clicking somewhere on the Application Frame, e.g. with clicking on the Photoshop Icon in the App Bar, the arrow keys will work again.

To clear all confusions, here's what I do:

0. Application Frame is activated. New Document, make Text with Text Tool, arrow keys will work.
1. Change focus to another window.
2. Change focus back to Photoshop with clicking a Panel/Window in the Application Frame of Photoshop. I like to click the Navigator, but it works with every Panel.
3. Select Text with Text Tool, arrow keys won't work.
----
4. Change focus to another window.
5. Change focus back to Photoshop with clicking into the open document or with clicking the App Icon.
6. Select Text with Text Tool, arrow keys work again.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Timo, thanks. I can reproduce with those steps. I'll work with David to log a bug.
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David, Official Rep

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Howdy Timo,

Sorry for the delay in getting back to you.

Yes, your steps are perfect and I can now reproduce the problem. I've gone ahead and logged a bug against this.

Thanks much for your steps and sorry for the trouble this error has caused,
David
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Timo Mämecke

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I'm glad I could help!
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Artem Marchuk

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Having the same problem, it occurs randomly from time to time.

Photoshop CC 2014.2.2
Mac OS X Yosemite 10.10.2
MacBook Pro with external Apple keyboard

>> Timo Mämecke wrote:
>> Simply deselecting View > Application Frame and selecting it again seems to do the trick, too

Yep, this 'hack' helps.
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Wes Plate

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This reply was created from a merged topic originally titled PHOTOSHOP CC - Sometimes, Double-click to edit text, arrow and Enter keys don't w....

Often I double-click a text layer to edit and while I can type to replace all the text, I cannot use the arrow keys to move the cursor to edit just part of it. When this happens the Enter key also fails to commit the changes. Does not happen all the time. Is a productivity slower-downer.

This happens in CC and CC2014.
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Thanks for the information.  We're aware of the problem and working on a fix for an upcoming release.  The new version of this bug, however, is actually unrelated to the previous incarnation.  Hopefully, the next update will solve this for you.

Thanks,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This should be fixed in the Photoshop CC (2015) update.
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Wes Plate

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Thanks Jeffrey. I wish it was. It Isn't.

See this screen recording, you'll hear some thudding sounds, that is me hitting my arrow keys trying to move the cursor after double-clicking the text layer to edit it.
http://www.screencast.com/t/WG5PIEPt6
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Timo Mämecke

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I just updated to CC 2015 and tested it directly: the originally reported bug is fixed, the arrow keys will work. BUT what you are experiencing is correct, this still seems to be a small failure. (imo very small failure in relation to the original bug)

If Photoshop is *not* in the foreground and you jump straight into the TextEdit mode by clicking the Icon in the Layers Panel and bringing Photoshop back to the foreground, the arrow keys won't work directly. *But* if you leave the text editing and edit the text again, the arrow keys will work. At least for me, I tested a few scenarios.

This means they will work again without switching application frame off and on again.

The only scenario where the arrow keys won't work are by double-clicking the Text Icon in the Layers Panel, if Photoshop is not in the foreground. If it's in the foreground, it'll work.
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Wes Plate

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I see what you mean, that if I am in another app and 2x-click the text layer in the layer panel while PS is in background you're right, I cannot navigate inside the text layer via the keyboard.

However, I still have the problem the next time I try to 2x-click a text layer now that PS is in front.

I also sometimes have the problem if I 1x-click PS to bring it forward and THEN 2x-click to edit the text.

So for me it is worse than it is for you.

Thanks.
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David, Official Rep

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Hi Wes and Timo,

I've investigated what you mentioned, Wes, and you have identified an issue which appears to be Mac-only and which is actually different than both the original issue and the one we just fixed.  It appears to be a workflow bug where focus isn't quite right once PS goes into a modal state for type after gaining focus from another app via mouse-click on the app frame.  I've seen it on 10.10.2 -- if you're seeing it on other OS versions, I would love to add that to the bug report.  I can see how this would be annoying, though I don't think this is a high-traffic situation.  I will go ahead and see about getting this fixed too.

I think this issue should be spun off as the original bugs are resolved at this time.

Thanks,
David
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David, Official Rep

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This is a great conversation that's separate from the main one, so I created a new conversation to continue the discussion.

Please reference the new conversation here: Arrow keys don't work and all text selected and cannot be deselected on Mac after...
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Wes Plate

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David, I'm on Mac OS 10.10.3.

I am sure I'm one of a small number of users fighting this, but unfortunately for me this is a big part of my work in Photoshop so I get hit by this a lot.

Thanks for trying to get it fixed.