Photoshop: CC 64bit Crashing in ATIOCL64.dll

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
To whom it may concern:
I’m using a Sony Vaio (VPCJ218FW) with AMD Radeon HD 6470M 512MB and 8GB-SDRAM Win 7 64bit desktop computer. I just install the new Adobe CC software in the system, every software are works fine. But when I use the PhotoShop 64bit, the system will pop-up a message say PhotoShop will need to turn off with the following text:
Privacy Question
Please Help:
And this is the Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.2.1.570
Application Timestamp: 52f4a9f2
Fault Module Name: atiocl64.dll
Fault Module Version: 2.3.451.0
Fault Module Timestamp: 4cfd9adc
Exception Code: c0000005
Exception Offset: 0000000000074fd0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1028
Additional Information 1: 5118
Additional Information 2: 5118284d710e59d7df066d776d38eee4
Additional Information 3: c3e1
Additional Information 4: c3e1dd6133ff206f7eeb9db2a11635a1

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linki...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please Help! Thank you!

Best Regards,
K-Chin
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Mr Chin

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Posted 4 years ago

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Chris Cox

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As you can see from the report, you crashed in your ATI video card driver (specifically the OpenCL driver library).

Update the driver from AMD's website.