Photoshop CC (2014) won't "Load Files Into Photoshop Layers" from Adobe Bridge CC

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  • Updated 4 years ago
Windows 8.1, Creative Cloud member
On update to Photoshop CC (2014) several .psd files selected in Adobe Bridge CC and opened using Tools>Photoshop>Load Files Into Photoshop Layers" leads to the following error message:
Script Alert
Photoshop CC is required for this command. Please quit this version and try again


When the setting in Preferences>File Type Associations> Photoshop Document (.psd, .psb... is changed to Photoshop CC from Photoshop CC (2014) the issue persists.
Changing the file association using the File Explorer>Open with>Choose Default Program method also does not resolve the issue
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John Crooks

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Posted 4 years ago

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John Crooks

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Looking at the forums I am seeing some similar issues from other users updating to Photoshop CC (2014).
Adobe staff, please address. Adobe formatted files should open correctly when opened from Bridge CC into any CC (2014) Adobe application.
For example I cannot:
1. select any group of .psd files in Bridge and open them as Photoshop layers. No matter what the default application is in Bridge for .psd (Photoshop CC or Photoshop CC (2014) Photoshop CC (2014) attempts and fails to open the files.
2.select an image sequence in Bridge, open the images into photoshop layers in Photoshop CC (2014), and then use motion blur.
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John Crooks

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On my OSx Mavericks system this problem does not occur. I did not uninstall any of the CC apps when updating to CC (2014).
Also I have an Illustrator option under Tools in Bridge on OSx; in Windows I only have PhotoShop
Is this Windows only?
Or related to uninstalling the CC Apps on my Windows machine?
Note to Adobe--in my case my Windows apps drive is a small-ish SSD. keeping two versions of Adobe software installed to avoid bugs is unrealistic.
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Chris Cox

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Yes, I think that will stabilize it.

You shouldn't need the older CC versions - unless there are problems we don't know about in the new release that force you to use the old version until a patch is released.
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John Crooks

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OK I will try this when I get to my Windows machine.
Unfortunately if this does not solve the issue I'll have to uninstall Adobe CC 2014 apps, then install CC before CC (2014).
Chris--I appreciate the speedy support!
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Chris Cox

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Sorry for the hassles - we're still trying to figure out why the installers/uninstallers messed up.
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John Crooks

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No problem. I hope this thread has helped the new version shakeout.
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Steven Tharp

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I am experiencing these issues on Mavericks.
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Ed Brownson

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I'm having the same problem but with only one computer.

Have two systems, desktop and laptop, both running Windows 7, all patches up to date.

The laptop upgraded fine to LR/PS CC 2014, including copying all my old prefs, etc. Photos selected in LR open fine in PS.

The desktop a) did not copy my prefs (never gave an option to do so) and b) cannot launch from LR to PS. When I try I get the error messages below.

Of course, I need the desktop to do serious work, not the laptop, but that's life.

Should I uninstall/reinstall? Other ideas?
Any help is appreciated.

Ed

``````LR's error messages when attempting to open pics in PS```````````

First this one...

[Window Title]
Lightroom
[Main Instruction]
The file could not be edited because Adobe Photoshop CC 2014 could not be launched.
[OK]

....then after a long delay, this one pops up...

[Window Title]
Lightroom
[Main Instruction]
Lightroom was unable to prepare the selected file at F:\Photos\2014 pictures\2014-06\_D7K1071.NEF for editing.
It will not be opened.
[OK]
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John Crooks

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Hi.
This sounds like a similar issue to the one I experienced. In my case uninstalling the existing Photoshop CC application after install of Photoshop CC (2014) led to some Adobe scripts being lost.
I was able to resolve the issue. I opted to uninstall all CC (2014) applications and all CC applications that have a (2014) update. I kept the latest Bridge CC update.
Then I signed out of Creative Cloud, restarted the computer, and installed the full set of CC (2014) applications.
Now all seems OK.
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Ed Brownson

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Thanks, John. I'm just about to do the same. How do I reinstall after removing the current version? Do I do it from the CC panel? And, should I remove LR and Bridge too?
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John Crooks

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After uninstall I logged out of Creative Cloud (gear icon-Preferences-Account-log out.
Then I restarted the computer, opened Creative Cloud, logged in, and navigated to the Creative Cloud apps tab, and installed the CC (2014) versions.
Please note I am not an Adobe employee; not sure this is what the current recommended fix is.
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Rick Burress

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This is truly frustrating. Crazy.
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John Crooks

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Rick, the problem did resolve in my case after
1. complete uninstall of CC (2014) and CC applications with CC (2014) updates.
2. Install CC (2014) applications.
3. DO NOT install CC applications
While time consuming it worked.
I don't think it's too unusual for a major update to have such problems...why the cautious wait to do major updates, especially destructive ones.
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Rick Burress

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Thank you, John.
You are a stud.
Adobe dropped the ball.
I'll try it all later and report.
For now—off to the lecture.
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Ed Brownson

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I tried removing LR 2014 and PS 2014 and reinstalling, but the fix only half-succeeded.

LR does start PS when I choose "Edit in..." but the photo doesn't open. Instead, I wait a long while, then LR displays the first error message I included in my original post (above). Then, after I click OK to that, either a) the picture actually does open or b) the second error message above pops up.

Reading through the thread, should I also have removed Photoshop CC as well during my uninstalls? I was reluctant to do so because I need something to work properly.

Ed
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John Crooks

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Ed, my issue began when I uninstalled Photoshop CC, so could be you're experiencing something different. Are you in 32 bit or 64 bit on your Windows desktop system?
I did uninstall everything before reinstalling only CC (2014) applications. Maybe someone at Adobe can suggest how to resolve Ed's issue.
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Ed Brownson

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I'm using Win 7/64, all patches, updates current. I'm going to try removing Photoshop CC and see what happens. I'll post back.
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John Crooks

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If I understand the issue correctly the best course would be to uninstall all Photoshop applications then install Photoshop CV (2014) only.
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Ed Brownson

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No luck with just uninstalling Photoshop CC. One last try: I'll uninstall *everything* CC, then reinstall and see what happens.
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Ed Brownson

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Nope. Didn't work. I've posted to Adobe's CC and LR forums; if I get an answer I'll post here.
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Chris Cox

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Uninstalling CC is what did that damage. Reinstalling CC 2014 should fix the scripts.
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Ed Brownson

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This problem started before I uninstalled CC. Uninstalling it made no difference in behavior. I'm unsure what to try next? Another 2014 uninstall/reinstall?
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Ed Brownson

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Another clue: after the (false) error message "can't open PS" comes through and something finally is sent to PS from LR, it comes in as a PSD file, not the original NEF or JPG. Only TIFFs seem to go through unscathed, though they take just as long to open.

Adobe folks, this is really a problem. Do a search on the error message and you'll find lots of folks - Win and Mac - are having it. Help!
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Chris Cox

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Actually, only a few are seeing it - usually after uninstalling CC (which removes files used by CC and CC 2014). Reinstalling CC 2014 restores the shared files and solves the problem.

We are working on it, but we're also working on a lot of other issues as well.
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Miranda Vijfvinkels

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I have the same problem as well here! The "new" help desk of Adobe is not really succesful as well! After 3,5 hrs on the telephone more damage was done on my computer than before! Cannot open images from Bridge in Photoshop and after saving an image in PS I get the message "Error 2, Photoshop is undefined"
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John Crooks

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Try uninstalling all Photoshop installations and reinstalling just Photoshop cc 2014
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Miranda Vijfvinkel

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Yes, I've done that (I had to do it several times, but it seemed) that it's solved! Thanks for your quick reply btw!
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Conrado Gonzalez

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This is terrible from a company like Adobe and their support is next to useless via chat.
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Richard Anderson MD

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Enormous thanks to John Crooks and Chris Cox. I uninstalled Photoshop CC after installing CC 2014 and lost several functionalities in Bridge. After uninstalling CC 2014 and then reinstalling it as you suggested, everything works as it should.
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Ed Brownson

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Ok, some progress. I removed PS 2014, got rid of the folders etc. Did the same for LR 5.5. Then I reinstalled PS CC, followed by LR 5.5 (back one version for PS, new version for LR) and it works as it's supposed to. Hooray!

Next I'll reinstall PS 2014 (without removing CC) and see what happens.
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Demis Courquet - Lesaulnier

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god damn, it's the same for me today. I worked on LR and PS and MUSE and Illustrator all the day, I opened numerous file (NEF, CRW,..) from LR to PS CC 2014 and everything was fine till 15mn ago, Without knowing why!!!! only the .tiff files in LR accept to be sent to PS CC... I'm fed up!!! all what work waiting to be done!!! c'mon adobe.
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Ed Brownson

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My sympathies, Dennis.

My attempt to add PS 2014 didn't work; same bad behavior resumed. See my comment below for how I finally dealt with this.

I got one comment from someone at Adobe (I think) who said they are busy working on other issues, so who knows when they'll get around to fixing this.
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Demis Courquet - Lesaulnier

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thanks for the answer Ed, I had to spent time to uninstall then reinstall PS!! what a waste of time. :( We're now waiting for a real correction from ADOBE.
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Rick Booker

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I added the Photoshop 2014 exe to my "send to' menu so at least now I can open files from a directory. Before clicked a psd file would open Photoshop but not the file. What a mess.
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Ed Brownson

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I finally "solved" this mess for the moment though by no means fixed it.

Much experimenting showed that Photoshop CC (last version) and Lightroom 5.5 (new version) play well together. So I rolled back my Win 7 system to before I installed PS 2014, removing it.

Now I can work again, though without the new version of PS.

Adobe, it's your move.
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Steven Tharp

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I installed PS CC 2014 using the uninstaller app on Mavericks. It ran successfully, I rebooted just to be safe [old Windows habit ;-) ] and deleted the CC 2014 folders and emptied the Trash folder. When I open Lightroom 5.5 and right-click on an image and select Open File In.. I still see PS CC 2014. What else do I need to remove?

I am trying the same approach that Ed used in hopes that PS CC and LR 5.5 will play well together.
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Michael Myerscough

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Personally I'm frustrated that it doesn't work seamlessly. Should have known better than to instal this before adobe had fully completed testing it on the unsuspecting public. It bothers me that I have to futz around trying to figure out a solution to a problem that shouldn't be there. I'm having exactly the same issue as the guy at the start of this thread. 16 days later and no definitive reply on how fix this.
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Michael Myerscough

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Ok, so a bit of labour later following Chris Cox's & John Crook's step by step instructions I'm sorted again. The good news is that the new install picked up all of my filters so I didn't have to re-install all of those which was a bit of a gift. Whilst this is a feel good moment, man versus machine and wins I'd really rather it had been seamless.
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Martin Bailey

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None of the above worked for me, so I did a little more troubleshooting, and might have found the cause of the issue, or at least the cause in my case.

I use the X-Rite ColorChecker Passport to create camera profiles which I assign to images under the Lightroom Camera Calibration panel. I found that if I return my images back to one of the camera profiles installed with Lightroom such as Adobe Standard, Camera Faithful, Camera Landscape etc. when I right click and select "Edit in Adobe Photoshop CC 2014" or "Open as Layers in Photoshop..." the image(s) open in Photoshop without issues. If I select a custom profile under Camera Calibration, the images will not open in Photoshop. Nothing happens. No errors. Nothing.

Maybe some of you experiencing problems could check to see if you are using custom camera profiles on your images. If you are, that might help to narrow down the cause, and not using camera profiles could be a workaround until Adobe fixes this issue.
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Martin Bailey

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Regarding this, I found that the problem I was seeing was caused by an apostrophe in the camera profile name. I was able to use use the X-Rite DNG Profile Manager software to change the profile names, removing the apostrophe. Everything works fine again now.
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George Clear

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I support a graphics shop and this issue just popped up with one of the machines in the building, found a solution and though I should share it here since this posting is listing higher up in Google and I hope to make it easier for people in the future to fix.

Solution was found here: http://stevenkeyser.com/wp/?p=90

It is a Registry edit at:
HKEY_CURRENT_USER\Software\Classes\Applications\Photoshop.exe\shell\open\command

From:
“C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe” “%1′′
To:
“C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe” “%1′′

Once this was changed, I was able to use the normal ways to re-associate the PSD file type to Photoshop again. Hopefully this adds others in the future if this comes up again.