Photoshop CC 2014 opens then immediately closes on windows 8.1 Pro.

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  • Updated 4 years ago
  • (Edited)
What can I do to solve this problem? Will reinstalling help? There is no warning to the crashes, nor does the "report to adobe" dialogue appear.
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Weston Bahr

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Posted 4 years ago

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Chris Cox

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If there is no OS crash dialog, then the application did not crash.

Does Photoshop just silently exit after launch?
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Weston Bahr

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Yes, just its open for maybe 2 seconds, then is gone.
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Chris Cox

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OK, that means a problem with the activation database - it thinks that your subscription has expired and the trial is expired as well.
And I can't find the instructions to reset that database on Windows right now - I'll have to get someone else to help.
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Weston Bahr

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Okay, thats strange, but Ill look into it. I got the email saying that payment to adobe has received just this morning and my card was charged, so I believe that my subscription is active. Thanks for your help Chris!