Photoshop CC 2014 Is Sluggish

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  • Updated 3 years ago
Photoshop CC 2014 is giving me the beach ball an awful lot and feels sluggish. I've set up the Performance settings the same as Photoshop CC, which improved things a bit, but still not performing as fast. No use to me this way.
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Jim Muirhead

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Posted 4 years ago

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Adam Jerugim, Employee

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What are you doing with the app when it "feels sluggish"? Everything or a specific operation?

Thanks,
Adam
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Jim Muirhead

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Anything from changing the name of a layer to switching tools.
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Kyoko Itoda, Photoshop QE

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How about if you delete preferences on launch? Does this help?
https://forums.adobe.com/thread/963474?tstart=0 This is for CS6, but works with Photoshop  CC 2014 as well.

(Edited)
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Adam Jerugim, Employee

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Trying turning off Font previews by going to the Type menu and selecting Font Preview Size > None. Then quit and restart the app.

Does that improve overall performance?
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Jim Muirhead

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Better performance after turning off Font Previews and resetting Preferences, but still terribly slow at generating layer comps.
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Brian Piltin

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I'm also having issues. Windows 7 64 bit, 32 gb ram. Computer is less than 1 year old. Everything from zooming to renaming layers, keyboard shortcuts, and more. They all lag.
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Adam Jerugim, Employee

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Brian, do you still have PS CC installed on your system? If so, try uninstalling and re-installing it. That has helped others sort out performance issues with PS CC 2014.
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Brian Piltin

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I'm unable to uninstall Photoshop CC without uninstalling PSCC2014. PSCC is grayed out and if I deselect 2014 it deselects both of them.

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Adam Jerugim, Employee

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Those uninstall options (in your pic above) will uninstall both versions of PS CC that are on your system (32-bit and 64-bit), not PS CC 2014. Go ahead and click Uninstall from this dialog. Once it is complete, use the CC app to re-install PS CC (not CC 2014).

I'd like to know if that resolves the issue you're seeing with PS CC 2014 performance .

Thanks,
Adam
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Brian Piltin

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Wow, sorry about that. It looks like I'm a little sluggish this morning. I totally read the (64 Bit) as (2014). Carry on.
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Jim Muirhead

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Uninstalling, but not reinstalling Photoshop CC made a marked improvement in the performance/speed of Photoshop CC 2014.
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Brian Piltin

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I did the same thing, uninstalled but did not reinstall PSCC. I will have to do the same thing with Illustrator CC to see if it helps since Illustrator CC 2014 is really lagging as well.

I notice that PSCC2014 takes a while to catch up to speed. It almost feels like things are loading in the background so the cursor is choppy and lags behind but then after a few moments it's up and running as it should. (This is after the uninstall of pscc)
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Adam Jerugim, Employee

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If you haven't done so yet, please get the latest update for PS CC 2014 (2014.1) released last Tues evening (8/5) and see if that helps with the performance issues you've experienced.

Please let me know if the update helps get the app working as expected on your system.

Thanks,
Adam
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Jim Muirhead

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About a week ago I changed my cache levels to 4 from 2. This made a big difference on files with few to moderate number of layers, but the app still slowed down as the layer/layer comp count climbed.

I installed the latest update and all seems to be good now - even on the files with higher layer counts.

Thanks, Adobe!
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lu mel

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I had quite the same issue I experienced a major improvement changing cache levels to Tall and Thin preset (I use 2000x2000px or so images with lot of layers) and turning off antialias guides and paths in advanced 3D / graphic processor settings... Hope this helps.....
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Brian Piltin

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The issue that I have is that the mouse is sluggish. I'll be moving over menu options or just moving my mouse across my screen and it jitters, pauses then jumps over, or it moves really slow then fast forwards. It only happens in Adobe Photoshop and Adobe Illustrator. I have a wireless mouse and wireless keyboard. Not sure if that might have anything to do with it?
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Chris Cox

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Yes, the wireless part might - especially if they are from Logitech.
Check the mouse/keyboard drivers and make sure it isn't doing anything application specific, or try disabling the extra software for the devices and just use the system drivers.
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morikubo

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no it has nothing to do with it.
The ui of PS is lagging not your mouse or whatever, its PS.
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Brian Piltin

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I changed my cache levels to 6 and Big and Flat. I also added an external hard drive to the scratch disks and it seems to be working fine now. i have a 32gb RAM machine and I thought that was more than enough but I guess there are other things PS is taking into account?
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Alex Trinidad

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I know it is off-topic, but the redesign is also ugly. The higher contrast, dark strokes, and bigger checkboxes make it look cheaper. Instead of software it feels like one is handling a website. http://screencast.com/t/apa8Bimv
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morikubo

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Latest CC2014 Lags like , if you try to select a shape element it will take a second for it to finish operation lol.
This is unworkable.
I will try to install previous version, but guys, this 2014 is a failure in so much fields,
youre like competing with microsoft in whos making worst "updates".
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you running on? Did you try restoring your preferences: http://blogs.adobe.com/crawlspace/201... If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.
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c smith

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I'M READY TO PULL MY (or someone else's) HAIR OUT!!! Still no response. I've used PS since Elements 3.0 (yeah, I'm THAT old) and it’s been great! I HATE 13! Just to name a few problems (I don‘t use Organizer): slow keyboard, mouse response time (ONLY this app); extremely slow in executing and undoing changes (whether cloning, cropping, layers, etc.); toggling between workspaces takes forever to load; have to keep minimizing "suggestions" which auto-load when I do same action more than once (ex: cropping, re-loads after each crop); tasks that used to be quick and simple to complete have unnecessary steps; time between selecting a task (whether keyboard or mouse) and it's execution ARE RIDICULOUS! I"VE ACTUALLY FALLEN ASLEEP WHILE WAITING, I KID YOU NOT! ELEMENTS 13 HAS TAKEN ALL THE FUN OUT OF EDITING. BY THE TIME MY PIC IS READY FOR SERIOUS EDITING, I'M TOO BURNT OUT AND FRUSTRATED TO EVEN CARE... even Adobe's PE13 Help pages load slow. SIGN ME, One of the MOST UNHAPPY ADOBE CUSTOMERS OF 2015. Ready to jump ship (can't even upload 100k image...wah!)
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Chris Cox

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This is a great conversation that's completely unrelated to the topic you posted on, so I created a new conversation to continue the discussion.

Please reference the new conversation here: ELEMENTS 13 crashing
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Alex Dale

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I've had all of the same problems as above. I have a brand new Dell Precision 7910 (top of the line) with Dual processors and 64gb of ram. I've updated the software, reinstalled it, reset preferences, call the Adobe support line and done everything they told me to do. I even got Dell to send me a new computer in case it was an issue on their end. Nope. This is definitely an Adobe issue. The Photoshop software is so slow that I can barely work. WHAT IS GOING ON??!!! Does anyone have useful answers because Adobe doesn't seem to.
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Chris Cox

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Something on your system is causing Photoshop to run slow. The most likely causes are external utilities (antivirus, firewall, etc.), bugs in third party plugins, corrupt fonts, corrupt OS font caches, bugs in third party drivers (especially video card drivers, and sometimes bad mouse or tablet drivers), and hardware issues (bad drives, etc.).
Unfortunately without a lot more information, we cannot guess what specific cause is slowing down your system.
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Yvette Cardozo

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I am new to this discussion because up until about 3 weeks ago, CC 2014 worked just fine. Now, suddenly, the quick select tool not only takes forever to work but it's inaccurate. Other tools are sluggish also. I tried updating to the latest CC2014 and all that did was cause problems on my laptop (resolved by unchecking 'use graphics processor.')

What I don't get is this problem happened at the same time on BOTH my laptop and desktop which both run Windows 7. I tried unchecking 'use graphics processor' on the desktop and it did not solve the problem. I then went to the RAW preferences and saw that 'use graphics processor' is unchecked. I decided to try checking it and got this message "Currently disabled due to an error (unsupported hardware/driver version)." I CAN check this in 2014 and it makes a difference in scrolling. But as far as I know, it's NEVER been checked in the RAW preferences.

I am now resorting to using the original CC and having to open RAW files individually, since the default from Bridge is to open in CC2014. The point here is the problem just popped up. The only thing that might have changed is a windows update. Period. And why, suddenly, would the same problem show up on a laptop and desktop. Has anyone else suddenly encountered this? On May 5, everything worked fine. When I went to use PS2014 around May 25 or so, it didn't.
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Yvette Cardozo

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I also don't intend to uninstall anything. I would need my preferences and actions and that, presumably, would simply mean the problem would come along. This is something that just happened for no obvious reason that I know of (unless a windows update is somehow involved)