Photoshop CC 2014: Corrupted/ Damaged Files Issue

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Photoshop CC 2014: I save my Backgrounds as .jpg's so I can send it to my customers, but when I try to view it, it says the "...file may be unsupported, damaged, or corrupted." I don't do ANYTHING to the file in Photoshop before saving it, and it only just recently began doing this. I need Photoshop as it is how i make a living for myself. Someone PLEASE help me! (And for anyone who is wondering, I've tried many different photo viewers that still apparently don't solve my problems. My customers can't view them either, which makes them hesitant to pay me.)
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Clue Clue

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  • confused, frustrated

Posted 4 years ago

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Chris Cox

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How exactly are you saving as JPEG?
Are you saving to a local disk, or a file server?
Where are you getting the errors?
What OS version are you using?
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Clue Clue

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1. I go to "Save As" and i save the file as a .jpeg / .jpg
2. I save it to a file server, not a Local Disc
3. After I've saved the file and I try to view it in "Photo Viewer" and it says it can't open it
4. I'm... actually not sure. How do I check?
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Chris Cox

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OK, so the file server or your OS are likely corrupting the files when you save them. We really recommend saving to a local disk, then copying the files to the server afterward (because we've seen SO many fileserver bugs in the past).

As for the OS version - that depends on what OS you are running.
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Clue Clue

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Thank you! If I have anymore problems, I'll come back to this conversation.
Thanks for your help! :)