Photoshop CC 2014 crashing after launch

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  • Updated 4 years ago
  • (Edited)
Nach dem Start von Photoshop CC 2014 kommt die Fehlermeldung "Photoshop funktioniert nicht mehr". Danach wird das Programm geschlossen. Was ist zu tun?
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Ralf Jacob

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Posted 4 years ago

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Chris Cox

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What OS version are you using?
What does the crash report say?
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Ralf Jacob

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Windows 7 prof. 64bit
"Photoshop funktioniert nicht mehr"
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David, Official Rep

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Hallo Ralf,

Haben Sie Ihre Präferenzdatei gelöscht? Beim Starten drücken Sie auch die Umschalt, Strg, und Alt-Tasten, um es zu erreichen.

Haben Sie die fruhere Version von PS auf diesem Computer benutzt?

David
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Ralf Jacob

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Beim Start von Windows oder Photoshop?
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David, Official Rep

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Beim Start von Photoshop
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Marius Geugelin

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geht mir ähnlich gerade zweimal alles clean neu installiert und trotzdem öfnnet photoshop sich nur 1-2 sekunden und schließt sich dann wieder
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Marius Geugelin

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Beschreibung
Pfad der fehlerhaften Anwendung: D:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

Problemsignatur
Problemereignisame: BEX64
Anwendungsname: Photoshop.exe
Anwendungsversion: 15.0.0.58
Anwendungszeitstempel: 536b438e
Fehlermodulname: WinTab32.dll_unloaded
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 50c79ff0
Ausnahmeoffset: 000007fee5586f64
Ausnahmecode: c0000005
Ausnahmedaten: 0000000000000008
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: 9968
Zusatzinformation 2: 9968fd666a6ed58efbbe53652b5b6bd1
Zusatzinformation 3: 8628
Zusatzinformation 4: 862806e47f0ffdbbe258685e3f780f8e

Weitere Informationen über das Problem
Bucket-ID: 76209170
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Chris Cox

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The problem is with your tablet driver software. You probably need a new version of the driver from the tablet vendor.
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Marius Geugelin

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I tried deinstalling all drivers for my tablet but it still doesnt work :/
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Chris Cox

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Then you need to contact your tablet maker and ask why the driver is crashing.
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Samuel Mino

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I've also this Problem (the same Problem). I'm from Switzerland. My normal Photoshop CC (64bit) works, but not the CC 2014 Version
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Chris Cox

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And what does the detailed crash log say is the problem?
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Samuel Mino

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Check this Screenshorts:

Window 01:
http://s7.directupload.net/images/140...

Window 02:
http://s7.directupload.net/images/140...

I've Windows 8 (64bit) not 8.1.
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Chris Cox

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Go go to the Windows system event viewer and get the details of the crash, especially the name of the faulting module.
Screenshots of "it crashed" messages don't help.
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Marco De Luca

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Same Thing here. Win7-64. My error Messages says:

Die Anwendung konnte nicht korrekt gestartet werden (0xc000007b).
Klicken Sie auf "OK", um die Anwendung zu schliessen.
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Marco De Luca

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OK, I updated the Video Card Driver, rebooted my System, installed PS CC 2014 again and get the same error message.
I also checked the System Event Viewer, but still nothing, that lookes like Photoshop. Not even any entry for the Moment of trying to start Photoshop, but maybe I don't Interpret the logs correctly. If you can give me clear instructions, I can check again.
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Chris Cox

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If Photoshop is crashing, then there should be a crash report in the system event logs - and we need the name of the crashing module to figure out what is crashing (but, again, the video card driver is the most common cause by far).
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Marco De Luca

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It doesn't look like Photoshop is crashing in the "usual" way a software crashes. A split second after trying to start Photoshop, a Windows Dialog appears with the above message (which roughly translates to "The application could not be launched - click OK to Close the application"). But as I mentioned, I can not find any entry in the event viewer. Since I have the latest Geforce Driver (GTX 580) I can't do much more on my side. All previous versions of Photoshop ran perfectly and I always experienced Photoshop as the most stable software from the entire Adobe suite. So what do think I should do next?
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Chris Cox

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Ok, that probably means that the application files are damaged and can't be loaded - which is not a normal crash. Uninstalling and reinstalling Photoshop is probably the best course of action.
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Marco De Luca

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I tried. Same result as before.