Photoshop CC (14.1.1 x32 Win7) crashes frequently while loading PSD

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  • Problem
  • Updated 5 years ago
Photoshop literally *never* crashed for the first 10 years of me using it. From versions 5.0 right through to CS3, on Windows and OSX.
Ever since then the product has been getting steadily slower and more unstable, with frequent hard crashes and memory leaks on the Windows version.

Please for ****'s sake stop adding features nobody wants and get the entire dev team to spend at least a year fixing bugs and optimising runtime performance.

I get the impression the codebase is a labyrinth of legacy spaghetti, there's no consistency between UI styles across filter popups, panels and tools. It feels like the whole thing needs gutting and rebuilding from scratch using a unified UI framework that has been tested for performance!

Resizing the character panel should not use up an entire 3.0 ghz cpu core while chugging along at ~3 frames per second. It's pathetic.

If you didn't have a monopoly on the market you'd be ridiculed for putting out software this shoddy.

Crash report:

Problem Event Name: BEX
Application Name: Photoshop.exe
Application Version: 14.1.1.414
Application Timestamp: 522ed2ee
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: bf800000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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John Davies

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  • always angry using Photoshop

Posted 5 years ago

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Chris Cox

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You should be on version 14.1.2.

The development team constantly fixes bugs and optimizes the app.
And no, you don't know anything about the codebase.

Does this crash happen on a particular document, or all documents?
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John Davies

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Apologies for the vitriol, but it's distressing to see a familiar, once loved tool steadily become less responsive and crash more frequently. Especially when you consider the amount of cash I've thrown at it over the years. Literally thousands of pounds.

You may be fixing bugs constantly, but it feels as if new ones are being created faster.

The crash seems to happen randomly, on various documents.
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Chris Cox

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Things to try:
disable font previews (set the size to none).
Reset preferences (this also resets a lot of presets that might become corrupted).
Disable all third party plugins.