Photoshop CC 14.1.1/2 breaks video card compatibility?

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  • Updated 5 years ago
Photoshop CC 14.1.1/2 on Windows 8.1 RTM (x64), AMD HD4800 video card

The latest version of Photoshop CC does not seem be able to use 3D features on Windows 8.1 RTM with AMD Radeon HD4800 even though on Windows 8 the previous builds seemed to be working fine. Depending on context, it reports a driver error, or a lack of sufficient VRAM.

However, there is a significant problem with the suggested fix of updating the drivers from those supplied with the operation system.

Apart from the fact that there are no manufacturer-supplied drivers for Windows 8.1 at this time, the latest AMD Catalyst for Legacy cards for Windows 8 does not support video playback in Metro applications or Windows Movie Maker, nor is it WHQL certified. It seems to be misreporting the DirectX version capabilities. At this time, the built-in drivers supplied by Microsoft for older AMD cards (such as the HD4800 series) are the best option if you want everything to work, provided you apply the OpenGLVendor patch. (Of course, some users may be willing to sacrifice some Metro applications to address other problems.)

On the other hand, I think that as it worked fine a few weeks ago with built-in drivers on Windows 8, the video card is officially supported for Photoshop and has the necessary VRAM, then Adobe should look into this?

Of course, it might be that the 8.1 driver is faulty (it still needs the OpenGL registry patch), but there are known problems with recent updates for Photoshop CC regarding video card sniffing not working correctly which 14.1.1/2 was supposed to address.
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Paul Coddington

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Posted 5 years ago

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Chris Cox

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The sniffer that checks video cards for compatibility and stability was updated in 14.1. It may be detecting problems that it previously missed, or there might be a bug in the sniffer (only way to know that is to get the sniffer output log).

But if it reports a driver error or too little VRAM - then the problem is more likely with your driver or card.

If your driver is not working correctly, you really should contact the GPU maker.