Photoshop C6 crashing in ntdll.dll

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Whenever i try to open a document on my photoshop, it just comes up with not responding and this error

Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.0
Application Timestamp: 519c86e6
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18205
Fault Module Timestamp: 51db9710
Exception Code: c00000fd
Exception Offset: 00020043
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b995
Additional Information 2: b9950e7a2995aaaab8e409ebd6b8ea69I

I need to fix it asap
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Rebecca Kehl

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  • annoyed

Posted 5 years ago

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Chris Cox

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Crashes in ntdll usually come from drivers or third party plugins.
Have you tried disabling the GPU, or updating your video card drivers from the GPU maker's website?
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Rebecca Kehl

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Thanks, It's working fine now
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Rebecca Kehl

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It's now coming up with this
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.0
Application Timestamp: 519c86e6
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83c8a
Exception Code: c00000fd
Exception Offset: 0000eeac
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c819
Additional Information 2: c819dea3537ee44a26526e6142dd589b
Additional Information 3: 64df
Additional Information 4: 64dfea19997a5d6ed5a7e1fd45f665c9
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Chris Cox

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Same thing applies, most often it's due to bugs in drivers and third party plugins. Sometimes we've seen it happen due to corrupt fonts, but not as often.