Elements 4.0 will not open up when I double click on the icon

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  • Updated 5 years ago
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I have a laptop with Windows 7. I used to be able to double click on the Adobe icon and the program would come up. Now, I can't get into Adobe photoshop that way or any other way. How can I access my photoshop program?
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Cheryl Uso

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  • frustrated

Posted 5 years ago

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Chris Cox

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Photoshop 4 won't run on Windows 7.
Photoshop 4 is 17 years old...

Are you referring to CS4, or Elements 4?
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Cheryl Uso

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I was able to run it for a couple of years. I just want to get into the program so I can save my photos. What will run on Windows 7 and if I update, will my past photos come up in the new program?
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Chris Cox

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Which program? Please see my previous question.
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Cheryl Uso

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Elements 4
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Chris Cox

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OK, when you click the application icon, what happens? Do you get any sort of error message?

What has changed on your system since Elements was last working?
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Cheryl Uso

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I added Sophos Protection
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Chris Cox

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Have you tried disabling that, or white-listing Elements 4?
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Cheryl Uso

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i DON'T KNOW HOW TO DO THAT. JUST TELL ME WHAT I NEED TO DO TO ACCESS AND WORK WITH MY PHOTOS. IF I BUY NEW SOFTWARE, WILL I BE ABLE TO BACKUP MY PRESENT CATALOG?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You'd whitelist applications in Saphos. You should work with the Saphos people on doing that.
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Brett N, Official Rep

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Elements 4 came out before Windows Vista, let alone 7. Elements 5 was the first version to run on Vista (and only did so with a special update). Likely you'd need to run Elements 4 in the Windows XP compatibility mode. Right-click the application file or shortcut, go to the Compatibility tab and put in a checkmark in "Run this program in compatibility mode for" and select Windows XP Service Pack 2 should be fine.

Also, what do you mean you need to open the program to save your files? Are you going to use the Editor to save them as a different format? Otherwise, your files are already on your computer and you don't need to access them through Elements. Elements tracks your files, it doesn't store them. By default, any images you imported from a camera would be stored in your Pictures folder.

Additionally, yes, if you upgrade to the latest version of Elements, you can also bring all of your images from Elements 4, with all the information tied to them, into the new version. However, there are nearly 10 versions between what you have and the current version. Please review this document for possible issues you may encounter with this type of upgrade: http://helpx.adobe.com/photoshop-elem...